IT Field Ops Tech

IT Field Operations Technician

Location:

Bayport, MN (5 days onsite, 8-4 pm)

Contract Length: 12 months, contract for hire

Pay Rate: $37.20‑$40.80/hr, depending on experience

The Field Operations Technician is primarily responsible for performing end-user support duties that span a range of activities within the operations as well as providing work direction to the overall Field Operations Team. Duties include installing or maintaining personal computer hardware and software utilizing hands‑on and remote resolution capabilities. The Technician also troubleshoots a multitude of issues which range from desktops, laptops, network, telecom, video conferencing, VoIP, mobility and infrastructure problems in an office and manufacturing environment.

• Installs and configures personal computer systems
• Manages IT Incident queue and works level I/II/III technician problems as needed
• Identifies, evaluates, and validates new hardware and software opportunities for company benefits, with an eye on cost savings
• Knowledge with SCCM: installs, configures, monitors, supports, optimizes, and administers
• Maintains and supports Windows Active Directory domain, ensuring security and availability of user logins, ACL permissions, Group Policies, and network printing, according to corporate policies and requirements
• Troubleshoots and supports Microsoft Teams rooms and general AV functions (projectors, hubs, etc.)
• Creates and maintains documentation for company Knowledge Base, as it relates to both end-users and IT staff, using appropriate and effective communication techniques for both
• Performs on‑site and remote desktop support of end users
• Other duties as assigned

• Strong root cause and trending identification skillset to implement solutions mitigating issues within the environment
• Operational knowledge of Active Directory and Organizational Units
• Understanding of networking principles
• Experience troubleshooting general AV (projectors, hubs, etc.) as well as Microsoft Teams rooms
• Must be able to communicate and work effectively with others in and outside of the IT department
• Minimum of 4 years’ relevant experience, supporting information systems operations
• 4+ Years’ experience in IT Relationship Customer Support
• 4+ Years desktop/laptop/mobility hardware maintenance, repair and troubleshooting

Associate

Contract

• Information Technology, Consulting, and Customer Service
• Business Consulting and Services

• Medical insurance
• Vision insurance
• 401(k)