Service Technician

Location: Osseo

Cyber Advisors, Inc. has been the recipient of multiple Top Companies to Work For awards by both Twin Cities Magazine and Star Tribune. Come and join a team where we solve a wide array of technology tasks, build individual skill sets, and have a good time doing it!

We are looking to add a Service Technician to our team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base. Our customers depend on us as their technology consultants and you will be expected to play a major role in our growth and success. You will also build your own skill set as you are exposed to many different types of applications, environments, and platforms.

We believe a healthy work-life balance is paramount to the success of our team.

You will work based out of our Maple Grove office supporting our small to medium-sized business clients over the phone and via remote support tools. You will troubleshoot hardware & software, setup user accounts and profiles, and provide great customer service.

Examples of Work Performed

* Balance daily work load, answering and prioritizing calls and tickets

* Install, support and troubleshoot software and hardware issues remotely

* Gather technical information for Engineer or on-site escalations

* Be part of rotation responding to after-hours calls and emergencies to mitigate client downtime

* Perform on-site dispatches at client sites when necessary

* Maintain client accounts with special attention to security on all data and voice systems

* Exceed customer expectations of service and know-how on a daily basis

* Maintain internal knowledgebase and ticketing information on an ongoing basis

* Perform routine maintenance updates

* Box up and ship hardware to clients as requested

* Build PCs

* Put server hardware together

* Build virtual windows servers

* Other duties as assigned

Minimum Qualifications

* Education:

MCSA or two-year college degree in Information Technology; or equivalent experience.

* The Cyber Advisors Service Desk is not an entry level position and will require a combination of skills and experience for consideration.

Experience

* Two years related experience with helpdesk/desktop support in a professional environment

* Call center or client-facing experience

Preferred Requirements

* Strong PC Operating System, hardware, and networking fundamentals

* Active Directory: managing user accounts, security groups, and permissions

* LAN Fundamentals: file servers, file and folder permissions, print servers

* ISP Flow/Outage Fundamentals

* Spam Filtering Fundamentals

* Data Backup and Restore Fundamentals

* Security: identifying and resolving malicious software issues

* Strong interpersonal skills required to effectively communicate with users and vendors

* Willingness to work as part of a team to deliver quality service to our clients

* Strong work ethic

* Time management and task prioritization skills

Benefits Include

* Highly competitive pay based on experience

* Great opportunities for career advancement

* Cyber Advisors fully pays Medical and Dental plan for employee

* 401k with employer matching

* Disability and Life Insurance

* Bonuses eligible

* Vacation and paid time off

* Working with dynamic clients and the latest coolest technology

If you are a hard-working, easy-going and experienced individual with a strong work ethic, we'd love to talk to you.

Must be able to pass a criminal background check and drug screen.