IT Support Specialist

The IT Support Specialist works in a team environment in the Enterprise Support Services Division within the Information Technology Department. This position is the first point of contact that provides timely, quality support and assistance to end users across the County. Support will include responding to customers inquiries, escalating incidents to the appropriate support group, and performing necessary follow up. Duties related to the position include covering the Service Desk and routing calls, assisting end users with PC related, software and hardware problems, logging and entering requests into the IT Service Management application.

• Paid work experience in using automated help/service desk software
• Paid work experience supporting Microsoft 365 products including Windows Operating System, Active Directory, Configuration Management, Office Suite and Teams
• Paid work experience in providing workstation hardware and software support for end user’s inquiries
• Paid work experience in troubleshooting end user’s issues utilizing technical knowledge, electronic knowledge databases and standardized procedures
• Paid work experience in maintaining inventory and asset reporting

Your training and experience will be rated based on the required application material submitted and the top-scoring candidates will be forwarded to the hiring department for further consideration.

8:00 a.m.

- 4:30 p.m., Monday - Friday. Work schedules (hours and days) and location are subject to change based on department needs.

$30.29 to $35.75 Hourly

Washington County participates in the federal E-Verify program. This means that Washington County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Washington County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment.

Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.

E
- Verify Participation Poster

Right to work Poster

The IT Support Specialist performs basic information technology support activities in systems administration, network administration, applications systems design/development, database design/development or administration, business analysis, service desk support and/or workstation/end user support.

This position requires a Bachelor's degree in Information Technology or related field and one (1) year of information technology experience in area of assignment (i.e. system administration, network systems administration, applications design/development, database design/development or administration, web design/development or administration and workstation/end user support), OR an Associate degree in Information Technology, or related field, and three (3) years of information technology experience in area of assignment, OR an equivalent combination of education and job-related work experience that totals five (5) years in area of assignment.

Core Competencies outline essential business and professional traits necessary to perform this job.

• Support and prioritize a welcoming and respectful workplace that fosters diversity and encourages contributions from all individuals.
• Provide inclusive and equitable service to all members of…