ERP Support Specialist

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IT Full Time Office/Clerical Winsted - Main Office, Winsted, MN, US

2 days ago Requisition

Salary Range: $32.60 To $38.86 Hourly

Millerbernd Manufacturing, a family-owned company since 1933, is driven by our core values: respectful and humbly confident, a positive attitude and solutions-oriented, a great reputation every day, loyal and united, working together, and results-driven.

The Opportunity:

The ERP Support Specialist
is responsible for providing day-to-day support, troubleshooting, training, and continuous improvement for the Epicor Kinetic ERP system. This role serves as the primary support resource for ERP users across the organization and works closely with Operations, Manufacturing, Supply Chain, Sales, Finance, Engineering, and IT teams to ensure effective system utilization.

Job Title:
ERP Support Specialist
Location: onsite in Winsted, MN
Salary Range:$32.60 - $38.86/hour (Non-Exempt)
(In compliance with Minnesota Pay Transparency Law, this range reflects the anticipated compensation for this role. Actual pay may vary based on experience, education, and other factors.)
Incentive bonus opportunity: Freight Train Profit Sharing - Average of +$3.50/hour based on meeting goals
Schedule: Monday - Friday Business Hours
Shift Differential: 1st shift – N/A

Key

Roles and Responsibilities as an ERP Support Specialist
:

• User support and troubleshooting
• Business Process Support
• Reporting and Analytics Development
• UI/Integration Support

As an ERP Support Specialist,you will:

• Provide first and second-level support for Epicor Kinetic ERP users
• Investigate, troubleshoot, and resolve ERP-related issues
• Analyze root causes and recommend corrective actions
• Escalate complex issues to internal IT resources, Epicor support, or third-party consultants as needed
• Maintain support documentation and knowledge base articles
• Assist users with understanding ERP functionality and best practices
• Identify opportunities to improve business processes through system utilization and automation
• Work with department leaders and analysts to gather reporting requirements
• Support data analysis and operational decision-making
• Create and maintain user guides, procedures, and training materials
• Conduct ERP training sessions for new and existing employees
• Support user adoption initiatives during system changes and upgrades
• Promote standard business processes and ERP best practices
• Gather and document business requirements for system improvements
• Assist in testing new functionality, configurations, and upgrades
• Participate in ERP implementation projects and continuous improvement initiatives
• Support UI customizations and workflow improvements
• Assist with monitoring and troubleshooting ERP integrations
• Support data exchanges between the ERP and other business applications
• Participate in testing integration enhancements and updates
• Assist with maintaining accurate ERP data
• Support data import and cleanup activities using Epicor tools such as DMT
• Perform data validation and auditing as assigned

Role Qualifications as an ERP Support Specialist
:

• Preferred candidates will have an Associates or Bachelors degree in Information Technology, Business, Accounting or a related field
  • Other combinations of formal training and experience will be considered
• 2+ years of ER support, business systems support or application support experience
• Epicor Kinetic ERP experience
• Reporting and analytical skills
• BAQ development experience
• SQL query fundamentals
• Microsoft suite proficiency

What we offer for employment:

Comprehensive Benefits -

• Medical, Dental & Vision Insurance – Two medical plan options, with company HSA…