Information Technology Specialist
Job in
Medina, Hennepin County, Minnesota, USA
Listed on 2026-11-05
Listing for:
TECEZE
Full Time
position Listed on 2026-11-05
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support, Desktop Support
Job Description & How to Apply Below
Experience: 3–5 Years
Work Location: Medina, MN, USA
Job Type: Full-Time
Work Mode: On-site
Work Authorization: U.S. Citizens or Green Card Holders only
Job Summary
We are looking for an IT Support Engineer – L1 to provide first-level technical support to end users. The ideal candidate will troubleshoot hardware, software, operating system, and basic network issues while ensuring timely resolution of incidents and service requests.
Key Responsibilities
- Provide L1 technical support for desktops, laptops, printers, and other IT peripherals.
- Install, configure, and troubleshoot Windows operating systems and business applications.
- Diagnose and resolve basic hardware, software, and network connectivity issues.
- Support Microsoft 365 applications, including Outlook, Teams, Word, and Excel.
- Assist with user account creation, password resets, account unlocks, and access-related issues.
- Troubleshoot LAN, Wi‑Fi, VPN, DNS, and DHCP connectivity problems.
- Log, track, update, and resolve incidents and service requests using IT ticketing tools.
- Escalate complex technical issues to L2 support or the appropriate technical teams.
- Assist with desktop/laptop deployment, software installation, patching, and device configuration.
- Maintain IT asset inventory and update equipment allocation records.
- Provide remote and on-site technical support as required.
- Follow IT policies, security procedures, and Service Level Agreements (SLAs).
- Maintain accurate documentation of technical issues, troubleshooting steps, and resolutions.
Required Skills and Qualifications
- Knowledge of Windows 10/11 operating systems.
- Experience troubleshooting desktops, laptops, printers, and peripherals.
- Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, LAN, and Wi‑Fi.
- Basic knowledge of Active Directory and user account management.
- Familiarity with Microsoft 365, Outlook, and Microsoft Teams.
- Experience with ticketing tools such as Service Now, Jira, or similar platforms.
- Knowledge of software installation, system configuration, and hardware troubleshooting.
- Strong communication, problem-solving, and customer service skills.
- Ability to prioritize incidents and manage multiple support requests.
- Willingness to learn new technologies and follow established IT support procedures.
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