Desktop Support Engineer
Job in
Medina, Hennepin County, Minnesota, USA
Listed on 2026-11-06
Listing for:
Teceze USA
Full Time
position Listed on 2026-11-06
Job specializations:
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
We are looking for an experienced Desktop Support Engineer for a long-term opportunity supporting a leading organization in Medina, Minnesota
.
Location: Medina, MN
Work Arrangement: 100% Onsite
Duration: Long-Term
Key Responsibilities:- Provide first-level technical and desktop support to end users
- Troubleshoot Windows, hardware, software, and basic network issues
- Monitor and resolve incidents and service requests
- Troubleshoot laptops, desktops, printers, and peripherals
- Manage and update support tickets
- Escalate complex technical issues to appropriate L2/L3 teams
- Maintain accurate documentation and follow IT support processes
- Provide professional and customer-focused onsite support
- 1–5 years of experience in L1, Desktop Support, Help Desk, Service Desk, or IT Support
- Knowledge of hardware and software troubleshooting
- Basic networking knowledge — TCP/IP, DNS, DHCP, VPN
- Experience with ticketing systems such as Service Now, Jira, Remedy, etc.
- Strong troubleshooting and communication skills
- Ability to work independently in an onsite environment
Candidates currently located in or willing to commute to Medina, Plymouth, Maple Grove, Brooklyn Park, Rogers, Wayzata, Minnetonka, Minneapolis, and surrounding areas are encouraged to apply.
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