Technical Service Representative

Join our growing team at TBEI in Lake Crystal, MN! We are currently looking for a Technical Service Representative to better support our customers. Apply today!

• Resolves warranty issues while maintaining a positive and professional relationship with customers
• Responsible for meeting customer needs by providing technical support and problem solving
• Works closely with Engineering and Production to solve customer issues/complaints
• Supports Warranty Administrator by Processing RMAs, and vendor returns
• Works with quality department and corrective action process to ensure the company maintains a high level of quality at every level
• Communicates vendor warranties with quality department to ensure vendors maintain high quality standards on products they supply
• Inform distributors of warranty infractions and work cohesively to prevent future false warranty claims
• Other duties as assigned

Tools Used:
Computer, eDrawings, MS Office software, Syteline, etc.

Environment:
Office area, production floor, and occasionally distributor locations

• 2-5 years of experience in Heavy Equipment, or Automotive Service environment.
• Ability to communicate with customers, or service technicians to trouble‑shoot ongoing issues. Deal effectively with customers promoting positive company image using strong communication skills.
• Understands electrical schematics, engineering drawings, pneumatic systems, and hydraulic systems.
• Computer proficiency with business operating system and MS Office software.
• Independent decision making and problem solving skills whether working individually or as a team.
• Technical knowledge (hydraulics, steel, chassis, etc.) and strong technical reasoning abilities.
• Strong product knowledge preferred (ie hydraulics/pneumatics, hoists, bodies, electrical, etc)
• Ability to continuously evaluate systems for most efficient usage, customer friendliness, communication enhancement, and strive for continuous process improvements.
• Company knowledge (warranty procedures, company history, product line, sales, and design procedures).
• Detail oriented and ability to remain focused while phone calls and distractions are present.
• Ability to attend and participate in required company meetings.
• Must be a team player with high integrity and a strong work ethic.

• Wage Expectations: $22.00 to $32.00 per hour
• Pay:
  This is a non-exempt, hourly position and employees are paid on a bi-weekly basis
• Typical Schedule:
  
  Five (5) Eight (8) hour days M-F, Overtime may be available on Saturdays
• Location:
  
  On Site – 52182 Ember Road, Lake Crystal MN 56055
• Travel:
  Up to 20%

• Medical
• Dental
• Vision
• Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Employee Assistance Program (EAP)
• PTO / Holidays
• Company Paid Life Insurance Policy for each full‑time employee in the amount of $20,000.00.
• Voluntary Life Insurance for Employees, their spouse (or domestic partner), and their children
• Company Paid Short‑term disability (STD) & Long‑term disability (LTD)

Employees are eligible for the following benefits as of their first day of employment:

• 401(k) with partial company match
• 100% vested immediately.