Watkins Assistant Store Manager

Position Summary The Assistant Manager supports day-to-day store operations while delivering friendly, honest, and focused customer service. This role assists the Store Manager in supervising staff, driving sales, maintaining operational standards, and ensuring compliance with company policies. The Assistant Manager serves as a leader, role model, and problem solver while helping maintain a clean, well-organized, and profitable store environment.

Key Responsibilities Store Operations & Leadership Assume responsibility for overall store operations in the absence of the Store Manager Lead store team through daily supervision, training, coaching, and constructive feedback

Motivate, encourage, and challenge employees to work toward shared goals

Creates store schedule

Serve as a role model by demonstrating professionalism, integrity, and a positive attitude

Assist with store meetings and employee training sessions as needed

Maintain strong communication with the Store Manager and General C-Store Manager Staffing & Training Recruit, interview, hire, train, and coach current and future store employees

Assist in completing and maintaining training packets for all new hires

Ensure completion of monthly training requirements for self and staff

Train employees on:

Proper cash handling procedures

Pump authorizations

Add-on sales techniques to increase customer valueFIFO (First In, First Out) inventory practices

Cleaning and operation of all store and deli equipment

Customer Service Deliver excellent customer service and ensure prompt, courteous service at all times

Promote and resolve customer complaints in a timely and professional manner

Ensure store environment reflects a high-quality brand image

Sales, Merchandising & Inventory Assist in increasing sales through innovative ideas and effective merchandising

Ensure merchandise is fully stocked, attractively displayed, correctly priced, and safely presented

Implement and enforce merchandising and vendor policies and procedures

Implement monthly and weekly promotions and ensure all POS signage is properly posted on time Communicate and perform price changes, promotions, and markdowns/ups as requested (e.g., Pepsi, Coke, tobacco)
Ensure staff follows FIFO inventory methods for retail and food items

Financial Controls & Reporting Monitor daily cash over/shorts, inventory shrinkage, and drive-offs Assist Store Manager in monitoring profits and controllable expenses, including:

Labor costs

Inventory levels

Cash and inventory shortages

Complete all required daily paperwork and computer entries accurately and on time Review and understand daily and monthly store operation reports, including deli, tobacco, and lottery counts

Food Service & Safety Compliance Work closely with the Food Service Lead (if applicable) to maintain kitchen standards

Conduct frequent inspections of work, storage, and service areas to ensure compliance with food safety, sanitation, and operational regulations

Meet regularly with the Food Service Lead throughout the day Fully understand and update PAWS charts and IGNG website information

Physical & Scheduling Requirements Ability to perform all duties of a store cashier

Ability to walk and stand for up to 100% of the shift

Ability to lift, carry, or push up to 35 pounds

Ability to work in heated and freezer environments for stocking purposes

Ability to travel to meetings away from the store location as required

Must be flexible to work opening, closing, mid-shifts, nights, weekends, and holidays

Strong attention to detail

Excellent customer service skills

Strong work ethic and integrity

Proven attendance record

Ability to motivate others and work toward common objectives

Previous retail experience preferred but not required

High school diploma or equivalent required