Referent Relations Specialist

Responsibilities

Referent Relations is a solution oriented, consultative and case management approach to providing support to our referents across the entire Hazelden Betty Ford Foundation system of care. Referent Relations offer a starting point for key referents and their referrals who are calling for help. Utilizing a comprehensive understanding for the HBFF system of care the referent relations representative guide referents, patients and other concerned persons to the best clinical solution based on the individual’s needs, urgency, financial abilities, and the preferences of the stakeholders.

Referent Relations specialists provide intake and comprehensive assessment services to prospective clients. This position is responsible for assessing, screening, managing, and converting callers to the appropriate program in addition to managing the intake process from the initial conversation through the admission and discharges processes.

Post admissions support of referents is a key requirement of this position. The referent relations specialist will be responsible for working with the scheduling departments, admissions, treatment teams and other departments as needed to ensure that the referent treatment expectations and communications requirements are understood and met.

As part of the business development organization the referent relations representative will also be responsible for building and expanding relationships with current, dormant, and new referents by utilizing outbound calling sales techniques and face-to-face meetings as needed.

• Create a client/customer focused experience for all clients/referent/customers seeking Hazelden Betty Ford services.
• Facilitate the intake process from the initial response to a request through the admissions process to ensure appropriate treatment for all potential clients.
• Support referent requirements from admissions to discharge.
• Build and expand relationships with professional referents by working closely with business develop team and other stakeholders to identify opportunities with current, dormant and new referents by providing inside sales activities.
• Facilitate and demonstrate communication of patient information to represent accurately the progress of patients according to internal/external standards.

Required Qualifications:

• Bachelor’s degree in social services, business or related field or equivalent experience
  • Associate degree with 4 years related work experience.
  • HSD/GED with 6 years related work experience.
• In-depth knowledge of chemical dependency and 12-Step Programs
• Minimum 2 years customer services or sales experience

• Chemical dependency experience that includes screening, intake, crisis intervention and customer service skills
• Intake experience with all levels of care
• Experience in a behavioral health setting

The Hazelden Betty Ford Foundation is the largest nonprofit addiction recovery organization in the United States. It is also one of the most mission-driven places you will find. The Hazelden Betty Ford Foundation team is passionate about providing hope and ultimately healing. As a living, growing and evolving institution, the Hazelden Betty Ford Foundation is - at our core- a people-powered organization.

Hazelden Betty Ford Foundation is comprised of 1600+ employees, seventeen treatment sites and produces $190 million dollars in annual revenue. This exemplary organization serves nearly 25,000 people annually and is committed to provide hope and healing for those experiencing addiction to alcohol and other drugs.

What makes this organization unique is its total ecosystem approach to prevention, education, research, advocacy and treatment. All of the parts of the organization work together…