Field Service Specialist

Description

Moove NA is a pioneer and national leader in lubricant distribution, delivering high-performance solutions across industrial, commercial, and passenger vehicle markets. With a comprehensive portfolio that includes premium brands like Exxon Mobil and proprietary lines such as Medallion-Plus, Dyna Plex
21C, and Eco-Ultra, Moove NA is committed to quality, reliability, and innovation.

As a proud subsidiary of the Cosan/Moove Group, Moove NA is at the forefront of transforming the lubrication delivery industry. Backed by a global network of over 55,000 employees, we support businesses driving energy transition, streamline operations through integrated logistics, and pioneer new opportunities in sustainable innovation. Together, we move industries forward - toward a smarter, cleaner, and more sustainable future.

Our corporate culture is derived from our Moove Attitudes:

We're in This Together;
Open Mind;
Real Talk;
Always Safe;
Think Big, Act Simply

Field Service Specialist (FSS) is a multifunctional role designed to increase service and sales to enhance customer relationships for the designated sales region.

include but are not limited to the following. The Company reserves the right to add to, delete, change or modify the essential duties and responsibilities at any time. All work is to be completed with minimum supervision and in accordance with Company standards. Other duties may be assigned.

• Manage relationships and support the needs of customers to increase penetration and retention;
  Gain comprehensive understanding of customer’s business.
• Become an advocate for the customer while balancing needs of the company.
• Understands and supports company sales policies, procedures and sales culture to provide effective customer service.
• Manage all inventory at customer sites by following the VMI (Vender Management Inventory) process.
• Create orders as needed and submit to customer care.
• Inspect required equipment and submit service orders requests as needed.
• Travel to high-priority existing and prospective locations as needed.
• Engage customers and build relationships to ensure account retention.
• Leverage tools and services to retain customers.
• Participates in establishing, maintaining and achieving goals and objectives.
• Follow sales processes and marketing strategies developed by company.
• Submits appropriate paperwork to sales team and sales manager.
• Provide sales support for sales team as required.
• Share customer and on-site knowledge with TSMs and Sales Manager.
• Addresses inquires for accounts related to product information, service information and delivery or other issues or refer as appropriate.
• Responsible to meet technical services goals for assigned accounts.
• Performs service tasks as assigned.
• Look for opportunities to sell value added service solutions to the customers

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving
  - Identifies and resolves problems in a timely manner; develops alternative solutions.
• Customer Service - working with sales team to manage difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; meets commitments.
• Technical knowledge - demonstrates technical proficiency within industry segment; continually develops skills and competencies necessary to fulfill job requirements.
• Interpersonal
  - Maintains confidentiality; keeps emotions under control; remains open to others' ideas and tries new things.
• Oral Communication
  - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills;
• Written Communication
  - Writes clearly and informatively. Ability to write reports, business correspondence, and present information clearly and concisely.
• Mathematics
  - Ability to work with mathematical concepts such as sales ratios, margins, return on investments, valuation, and depreciation.
• Business Acumen
  - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition. Demonstrates excellent analytical skills.
• Ethics
  - Treats people with respect; keeps commitments; inspires the trust of others; upholds organizational values.
• Diversity - shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
• Dependability
  - Takes…