Dispatch Officer

Overview

Talent Acquisition Coordinator at College of Saint Benedict and Saint John’s University

The Life Safety Services at Saint John's University (SJU) and Campus Security departments at the College of Saint Benedict (CSB) invite applications for a full-time (1.0 FTE), benefit-eligible position of Dispatch Officer.

$1,000 sign-on bonus valid through August 31, 2025. Terms applied to sign-on bonus can be provided by hiring manager.

The Dispatch Officer is responsible for receiving and coordinating responses to both emergency and non-emergency calls from students, employees, and visitors. These calls may include medical emergencies, fire alarms, reports of suspicious activity, and a wide range of campus-related concerns. The dispatcher evaluates incoming information and communicates with the appropriate departments or personnel to ensure timely and effective response. In some cases, the dispatcher may also coordinate with local emergency services to facilitate emergency or non-emergency support.

In addition to dispatch duties, this position includes administrative responsibilities such as managing building key card access, assisting with campus identification services for students and employees, and monitoring the campus-wide surveillance system.

The College of Saint Benedict and Saint John’s University offer a competitive and comprehensive benefits package for full-time employees, including:

• Health, Dental, and Vision Insurance
• 18 Paid Holidays Annually
• Generous Vacation and Sick Leave
• Life and Long-Term Disability Insurance
• Tuition Remission for Eligible Dependents
• Employer Contributions to a Retirement Plan
• Employee Assistance Program with access to free or discounted counseling, legal guidance, financial coaching, and more

Join a committed team dedicated to safety, community, and service in a supportive and values-driven work environment.

To learn more about our benefits, visit mycsbsju.edu/jobs.

The College of Saint Benedict (CSB) and Saint John’s University (SJU) believe that an excellent liberal arts education requires an understanding and appreciation of cultural difference and that everyone deserves to feel safe and morally valued. To that end, we will challenge our own practices and systems. Our commitment to an inclusive environment will be incorporated into all decision-making processes. We dedicate ourselves to cultivating an equitable, inclusive community founded on respect for all persons.

CSB and SJU offer competitive salaries and a comprehensive benefits program (click the benefits tab above the position summary section to view more information). For further information regarding our institutions, visit CSBSJU.

The posted wage represents CSB and SJU's good faith estimate of likely compensation at the time of posting. Actual pay will be dependent upon several factors, including the candidate's experience, qualifications, and skills, and may fall outside of the range indicated.

Dispatch

• Receive and dispatch emergency 911, fire, rescue, and security calls; monitor and operate Code Blue, fire, burglar, CCTV, and alarm systems.
• Coordinate emergency response efforts with campus security, EMTs, fire department, facilities, and student affairs as necessary.
• Provide support to callers during emergencies, offering reassurance and basic instructions as needed.
• Maintain detailed logs of emergency calls, actions taken, and outcomes.
• Be available for emergency on-call response, assist with walk-ins, and provide professional customer service.
• Conduct and document code blue/elevator phone checks and report maintenance issues to appropriate departments.
• Maintain and update the dispatch manual, safety procedure protocols, and equipment readiness.

Administrative

• Ensure compliance with campus safety protocols, confidentiality, and data security regulations.
• Perform clerical and administrative duties such as scheduling, data entry, fingerprinting, and report preparation.
• Manage , card access, and alarm systems, including access levels, billing, and coordination with campus partners.
• Maintain vehicle data and manage parking ticketing, billing, and…