Account Manager

Overview

Account Manager role at Berger Moving & Storage (Relocation Today). Minnetonka, Minnesota with remote opportunity; one day a week in the office. Based on experience, full remote employment may be considered for candidates outside MN in pre-approved US locations. This is not a sales position but a client and employee “experience” manager. The role provides accurate administration of relocation policies as a single point of coordination for all eligible relocation benefits, and acts as an advocate to the corporate contact and transferring employee, delivering exceptional service to deepen trust.

• Manage client relationship
• Handle client specific projects
• Maintain an assigned caseload of an array of files
• Provide primary coordination for all phases of relocation for the relocating employee
• Demonstrate exemplary customer service to all relocating employees
• Identify cross-selling opportunities based on relocating employees needs to generate new sources of revenue
• Responsible for client reporting
• Other duties as assigned, training, special projects, client presentation, etc.

• High School Diploma or Equivalent (required); secondary education is preferred; additional experience is required for those without a college degree (internships will count towards experience)
• 3 years of business experience/customer service experience preferred
• Relocation industry homesale program experience preferred
• Extraordinary customer service mentality
• Proactive, self-starter with the ability to move on tasks quickly and accurately
• Ability to maintain extremely accurate records and notes
• Must be able to multi-task and have strong organizational skills
• Excellent communicator in crafting professional emails and phone skills
• Calm, pleasant and professional demeanor (caring and empathetic personality)
• Ability to craft and understand basic reporting needs
• Capable of quickly learning and fully understanding a number of varying client policies and procedures
• Accuracy in budget tracking and basic expense reporting

• Competitive Pay
• Remote Work Arrangement
• Medical, Dental & Vision Benefits
• Paid Time Off
• 6 Paid Holidays
• 401K
• Tuition Reimbursement
• Work/Life Balance
• Employee Discounts with Verizon, Expedia and more

Relocation Today is committed to creating a diverse environment and is an Affirmative Action/Equal Opportunity employer. All applicants will receive consideration for employment regardless of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, veteran status or any other status protected by state or federal law.

Relocation Today is a proud member of the Berger Family of companies and a provider of corporate global mobility services worldwide. If you are passionate about people, a relationship-builder, a planner and organizer with excellent communication skills, we would love to hear from you!

At Relocation Today, employees are the foundation of the business. We hire top-performing professionals who can meet the high demands and expectations of our customers and the market. Our ideal candidate will connect with Relocation Today’s guiding principles of helping every customer have a positive, memorable experience, and embody our vision and values. Those who communicate positively, respectfully, transparently, and with a desire to enjoy their work will be prioritized.

Thank you for your interest in Relocation Today!

• Mid-Senior level

• Full-time

• Sales and Business Development
• Industries:
  Transportation, Logistics, Supply Chain and Storage

End of refine: apply and explore opportunities with Berger Moving & Storage.