Automotive Operations Coordinator

Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products – and our success is the result of the great people who serve our customers. We’re stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve.

The Operations Coordinator is responsible for coordinating day‑to‑day operations at a fixed customer location, ensuring smooth service delivery, accurate invoicing, workflow efficiency, and a positive customer experience. This role provides operational support without direct people management, serving as a critical link between technicians, customers, and operations leadership.

• Coordinate daily vehicle flow through the reconditioning process.
• Track and prioritize work‑in‑process to maximize efficiency.
• Execute new vehicle inspections and lead lot walks to identify work.
• Ensure services are delivered according to customer requirements and schedules.
• Perform quality checks throughout the service process.
• Participate in QBRs for designated customers.
• Transport vehicles to ensure proper flow in the shop.

• Oversee invoicing accuracy, collection, and timeliness
• Consolidate work orders and resolve discrepancies
• Support order‑to‑cash processes and issue escalation
• Maintain accurate operational records

• Serve as a key point of contact for customer communication
• Provide status updates and address service concerns
• Escalate pricing or service issues appropriately
• Identify value‑added solutions to support customer needs

• Maintain awareness of environmental, safety, and health standards
• Support compliance with Dent Wizard policies and procedures
• Ensure work areas remain organized and compliant

• Support onboarding and orientation of new employees at the site
• Reinforce Dent Wizard's core values and service standards
• Participate in field communications and site meetings as needed

• Customer focus and service orientation
• Organization and planning
• Attention to detail
• Communication and collaboration
• Initiative and accountability

• Minimum 2 years of experience in a customer‑facing, service coordination, operations, or support role
• Experience working in fast‑paced, service‑based organizations where responsiveness, communication, and follow‑through are critical
• Strong organizational and multitasking skills
• Ability to thrive in a technology‑driven environment where systems, tools, and processes are continually evolving.

• Continuous computer use
• Ability to lift up to 40 lbs occasionally
• Frequent standing, walking, bending, and lifting

• All applicants being considered for employment must pass an MVR, pre-employment drug screening, and background check.

The compensation offered for this position will depend on qualifications, experience, and geographic location.

The starting compensation is expected to be:

$25.00 - $28.00/ Hour

An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing. Sign on bonus is subject to state and local laws, terms and conditions, including employment status and length-of-service requirements.

We offer a competitive & comprehensive benefit package including:

• paid…