Customer Care Specialist

Customer Care Specialist

Pay: $20.00 per hour Now hiring for a Customer Care Specialist

Location:

Minnetonka, MN Pay Rate: $20.00 per hour

Schedule:

1st Shift | Tuesdays, Wednesdays, Thursdays (9:30 AM – 6 PM) + Saturdays and Sundays (10:30 AM – 7 PM) Talk, Solve, Smile—That's the Job. Looking for Customer Care Specialist jobs in Minnetonka where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day. This position is responsible for providing information about the Company's products and resources to customers and sales team members placing inquiries via phone, e-mail, or other communication channels.

This position also performs other functions and follow-up activities related to product returns, customer care, order entry and order management.

Job Duties

• Respond to requests and inquiries received via phone, e-mail, chat, text or fax by providing accurate information regarding pricing and availability, order tracking information, cross reference look ups, and product solutions (e.g. projection screen, building mounting, rack configuration, camera specification, etc.) for our customers
• Enter orders received via e-mail, EDI, phone or other communication channels
• Follow-up with customers whose orders are incomplete or have issues that need to be resolved to ensure world class customer care
• Assist customers in navigating to and using website
• Process incoming requests from customers for returns and/or credit within brand guidelines, and, when applicable, giving estimates for repair and providing follow up to ensure timely processing
• Respond to customer non-technical problems in a timely fashion
• Identify opportunities to cross-sell or up-sell products from customer-initiated contacts
• Enter customer feedback tickets into SAP on a timely and consistent basis, regarding the types of calls and inquiries being received
• Maintain current knowledge of company products and processes through training and other available resources
• Follow established procedures to complete work
• Perform work at or above pre-established performance objectives
• Understand workplace hazards and take steps to proactively prevent and report hazards or injuries in the workplace
• Cooperate in Safety Programs, initiatives, and investigations

Education Requirements

• High school diploma or equivalent with minimum of three years of customer care experience, preferably in a product support call center affiliated with manufacturing
• Bachelor's Degree in marketing, sales, finance, or other business-related field

Experience Requirements

• Ability to multi-task and manage several duties simultaneously is essential
• Demonstrated customer-focus orientation
• Outstanding listening, comprehension and oral/written communication – including grammar, spelling, punctuation and writing composition skills
• Strong attention to detail, organization and follow-through skills
• Strong problem-solving skills
• High degree of professionalism including flexibility and willingness to change schedules to meet customer needs
• Proven ability to work independently and as a member of a team
• High degree of confidence and resourcefulness
• Proven reliability – attendance and punctuality
• Intermediate personal computer skills including prior use of standard functions with word processing, spreadsheet and e-mail packages
• Strong 10-key and keyboarding skills

Preferred Qualifications

• Intermediate personal computer skills including prior use of standard functions with word processing, spreadsheet and e-mail packages

Physical Capabilities

• Frequent computer, keyboard, and 10-key use. Regular telephone or headset use. Reading on-screen product and order information. Likely extended…