Medical Record Retrieval Specialist

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.

We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration - because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued.

Medica's Medical Record Retrieval Specialist collects, reviews, and manages medical records to support clinical reviews, quality programs, and regulatory audits. This role ensures records are obtained accurately, on time, and in compliance with audit and privacy requirements.

The specialist works closely with internal clinical and audit teams and external provider offices to resolve documentation gaps, track retrieval status, and maintain auditready records. The ideal candidate is organized, detail oriented, and able to manage multiple priorities. Perform other duties assigned.

• Request and retrieve medical records from provider offices, health systems, vendors, and EHR platforms (e.g., Epic, Cerner) using phone, email, fax, portals, and approved systems
• Support HEDIS Hybrid Reviews, CMS Cost Audits, RADV, Data Validation, and other clinical or audit reviews
• Follow established retrieval timelines, protocols, and escalation processes
• Identify and escalation missing, incomplete, or delayed records

• Review records for completeness, legibility, required date ranges, and relevance
• Identify documentation gaps and coordinate followups with providers
• Validate records against audit and project requirements
• Partner with clinical reviewers, auditors, and data teams to clarify documentation needs

• Upload, index, and organize records in designated systems (e.g., SharePoint, internal audit tools)
• Ensure accurate file naming, version control, and proper record association
• Track retrieval status, provider responses, and outstanding requests
• Perform quality checks to ensure records are auditready
• Maintain realtime tracking of retrieval status, provider responses, and outstanding requests

• Serve as a point of contact for providers regarding record requests and submissions
• Provide status updates to internal stakeholders
• Document outreach and escalation activities
• Handle PHI in accordance with HIPAA, CMS, and organizational policies
• Use approved secure methods for record transmission and storage

• High school diploma or equivalent experience
• 2 years of experience in medical record retrieval, healthcare operations, clinical support, or related field
• Proficiency with Adobe Acrobat and Microsoft Office (Outlook, Excel, SharePoint, Teams)

• Excellent verbal and written communication skills
• Strong organizational, time management, and communication skills
• Ability to manage multiple priorities independently
• Associate degree or higher in Health Information Management or related field
• Experience with HEDIS, CMS Cost Audits, RADV, or other regulatory audits
• Familiarity with EHR systems (e.g., Epic, Cerner) and secure document exchange platforms
• Experience working with provider offices or HIM departments
• Knowledge of healthcare quality measures or regulatory documentation standards

This position is a Remote role.

To be eligible for consideration, candidates must have a primary home address located within any state where Medica is registered as an employer - AR, AZ, FL, GA, IA, IL, KS, KY, MI, MN, MO, ND, NE, OK, SD, TN, TX, VA, WI.

The full salary grade for this position is $41,300 - $70,800. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $41,300 - $61,950. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data.

In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental,…