Night Auditor

Night Auditor

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.

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A Hotel Night Auditor is a unique, dual‑role position that combines the customer service duties of a front desk agent with the analytical tasks of an accountant. Because they work during the "graveyard shift" (typically 11:00 PM to 7:00 AM
), they are often the only person managing the hotel's operations for several hours.

Here is a breakdown of the typical responsibilities, skills, and requirements for this role.

• Check‑ins/Check‑outs:
  Handling late‑night arrivals and early‑morning departures.
• Guest Inquiries:
  Answering the phone and resolving guest requests (e.g., extra towels, noise complaints, or wake‑up calls).
• Security & Safety:
  Monitoring the lobby and premises for safety, often acting as the primary point of contact for emergencies.
• Lobby Maintenance:
  Many hotels require the auditor to keep the lobby tidy and sometimes prepare the early‑morning coffee service.

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End‑of‑Day Processing:
Running the "Night Audit" on the Property Management System (PMS) to close the current business day and open the next.
• Reconciling Accounts:
  Balancing the day’s receipts, including cash, credit card transactions, and room charges.
• Verifying Accuracy:
  Checking guest folios for errors, ensuring room rates and taxes are posted correctly.
• Report Generation:
  Preparing and distributing daily revenue, occupancy, and management reports for the morning executive team.
• No‑Show Management:
  Billing "no-show" reservations and updating the system to reflect actual occupancy.

Because the auditor often works without direct supervision, they must be highly reliable and self‑motivated.

• Numerical: Basic accounting, proficiency in math, and high attention to detail.
• Technical: Familiarity with PMS software (e.g., Opera, Maestro, Hilton OnQ) and Excel.
• Soft Skills: Patience, problem‑solving, and the ability to stay calm under pressure.
• Physical: Ability to stand for long periods and remain alert during overnight hours.

• Minimum:
  High school diploma or GED.
• Preferred:
  Previous experience in hospitality or a background in bookkeeping/accounting.

Entry level

Full-time

Management and Manufacturing

Hospitality