Night Auditor

What you will be doing

A Hotel Night Auditor is a unique, dual‑role position that combines the customer service duties of a front desk agent with the analytical tasks of an accountant. Because they work during the "graveyard shift" (typically 11:00 PM to 7:00 AM
), they are often the only person managing the hotel's operations for several hours.

Here is a breakdown of the typical responsibilities, skills, and requirements for this role.

The role is generally split into two main categories:
Guest Services and Financial Auditing
.

• End‑of‑Day Processing: Running the "Night Audit" on the Property Management System (PMS) to close the current business day and open the next.
• Reconciling Accounts: Balancing the day’s receipts, including cash, credit card transactions, and room charges.
• Verifying Accuracy: Checking guest folios for errors, ensuring room rates and taxes are posted correctly.
• Report Generation: Preparing and distributing daily revenue, occupancy, and management reports for the morning executive team.
• No‑Show Management: Billing "no‑show" reservations and updating the system to reflect actual occupancy.

• Check‑ins/Check‑outs: Handling late‑night arrivals and early‑morning departures.
• Guest Inquiries: Answering the phone and resolving guest requests (e.g., extra towels, noise complaints, or wake‑up calls).
• Security & Safety: Monitoring the lobby and premises for safety, often acting as the primary point of contact for emergencies.
• Lobby Maintenance: Many hotels require the auditor to keep the lobby tidy and sometimes prepare the early‑morning coffee service.

Because the auditor often works without direct supervision, they must be highly reliable and self‑motivated.

Basic accounting, proficiency in math, and high attention to detail.

Familiarity with PMS software (e.g., Opera, Maestro, Hilton OnQ) and Excel.

Patience, problem‑solving, and the ability to stay calm under pressure.

Ability to stand for long periods and remain alert during overnight hours.

• Minimum: High school diploma or GED.
• Preferred: Previous experience in hospitality or a background in bookkeeping/accounting.

• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions.
• High work ethic and self‑initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!