QA Analyst; ServiceNow - Senior

QA Testing Analyst - Senior

Huntington will not sponsor applicants for immigration benefits, including but not limited to assisting with obtaining work permission for F‑1 students, H‑1B professionals, O-1 workers, TN workers, E‑3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full‑time basis.

The QA Testing Analyst – Senior is responsible for the planning, integration, test casing, scripting and execution of all testing to ensure proper coverage and schedules. The role leads test deliverables, reviews testing sessions as necessary, works on multiple projects/systems as a project team member, and serves as a subject‑matter expert for a single project/system. Projects are of moderate to high complexity within one or more development environments.

• Collaborate with Business Systems Analysts and Development teams in the analysis and review of business objectives and requirements to ensure requirements are testable.
• Actively participate in the review of architectural and technical design specifications.
• Develop, document and maintain the test data, data validation, end‑to‑end testing flows.
• Conduct testing using HNB manual and/or automated test processes and report results.
• Run database queries to supply data validation within test scripts.
• Update test cases based upon approved change requests.
• Work with BSAs and Development teams on defect analysis and triage.
• Assign defect severity and manage defects throughout the project.
• Collaborate with colleagues and project managers to meet established target dates and completion of activities/deliverables under changing conditions.
• Create test status reports per project guidelines.
• Generate test results and summary deliverables to ensure production implementation readiness.
• Facilitate the Test Strategy with the project team.
• Identify potential quality issues and immediately escalated to management.
• Collect testing sign‑off from all participants, including cross‑impacted application teams.
• Ensure all testing aspects—manual execution, regression, automation and performance testing—are completed.
• Collaborate with Project Test Lead on estimating test efforts.
• Support UAT efforts as needed.
• Maintain the regression test bed to meet changing requirements.
• Participate in off‑hour production releases as needed.
• Support the project’s warranty period as needed.
• Work under moderate supervision with some latitude for independent judgment and problem solving.
• Provide mentorship to junior team members as needed.
• Follow the project lifecycle methodology consistently.
• Perform other duties as assigned.

• 3+ years of related experience or an additional 2+ years of IT experience that includes IT Analytics, IT Troubleshooting, or IT Customer Service.
• Service Now platform knowledge and experience; especially in Human Resource Service Delivery, Financial Services Operations, Workplace Service Delivery, Integrated Risk Management, Governance Risk Compliance, and Legal Service Delivery.

• Service Now Certified System Administrator (CSA) certification.
• Negotiation skills with the ability to influence others by information/knowledge sharing.
• Proficiency in using Service Now Automated Testing Framework (ATF) and in‑depth knowledge of common testing methods, terminology, and industry best practices.
• Excellent verbal and written communication skills with the ability to explain system issues clearly and concisely to all levels of management and establish effective working relationships with internal customers.
• Ability to manage multiple testing projects in a fast‑paced environment and meet deadlines.
• Experience in an Agile‑Scrum environment.
• Knowledge of data structures, data management practices, corporate security rules, legal and regulatory obligations such as PCI, SOX, or similar standards.
• Advanced knowledge of software tools for processing or displaying data.

Exempt Status:
Yes (not eligible for overtime pay)

Workplace Type: Office. Our Approach to Office Workplace Type:
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