IT Support Specialist

The IT Support Specialist is the first point of contact for routine technology issues affecting office, engineering, manufacturing, warehouse, and shop-floor users. The position resolves common end-user and device issues; documents work accurately, follows established support procedures, and escalates incidents that require specialized access or expertise. The role also provides hands-on assistance with local IT and approved operational technology to help maintain safe, secure, and reliable facility operations.

Legrand has an exciting opportunity for an IT Support Specialist to join Integrated AV division in Minnetonka, Minnesota
.

The IT Support Specialist is the first point of contact for routine technology issues affecting office, engineering, manufacturing, warehouse, and shop-floor users. The position resolves common end-user and device issues; documents work accurately, follows established support procedures, and escalates incidents that require specialized access or expertise. The role also provides hands-on assistance with local IT and approved operational technology to help maintain safe, secure, and reliable facility operations.

• Serve as the first point of contact for routine incidents and service requests submitted in person, by phone, through approved collaboration tools, or through the IT service management platform.
• Gather relevant information, assess business impact, perform initial troubleshooting, document actions and outcomes, and escalate unresolved issues using established support procedures.
• Resolve common hardware, software, account, printing, peripheral, and connectivity issues within approved first-line support procedures and access permissions.
• Set up, image, enroll, configure, deploy, replace, and recover approved Windows computers, laptops, tablets, mobile devices, monitors, docks, printers, scanners, RF devices, phones, and related peripherals.
• Provide hands-on support for shop floor and warehouse technology, including production workstations, label printers, barcode scanners, RF devices, terminals, scales, and approved connected equipment.
• Perform basic workstation and device connectivity checks, including cables, ports, network settings, wireless connections, and peripheral communication; elevate suspected network or infrastructure issues.
• Complete approved identity and access tasks, including password resets, account-unlock assistance, multifactor authentication support, and coordination of group or application access requests.
• Prepare equipment and coordinate standard access for new employees; support employee transfers, equipment returns, and offboarding activities in accordance with company procedures.
• Support Microsoft 365 and standard business applications, including Outlook, Teams, SharePoint, One Drive, and Microsoft Office applications.
• Provide initial support for approved manufacturing, ERP, engineering, printing, and collaboration applications; capture clear error details and route application issues to the appropriate support team.
• Provide local remote-hands assistance to infrastructure, network, application, and cybersecurity teams by following documented instructions for equipment checks, restarts, cabling, validation, and evidence collection.
• Identify and promptly report suspicious activity, security concerns, vulnerabilities, and policy exceptions; assist with approved remediation activities under the direction of the appropriate team.
• Maintain accurate asset and inventory records for computers, peripherals, mobile devices, shop-floor technology, spare equipment, and assigned accessories.
• Create and update knowledge articles, checklists, equipment records, and user instructions for recurring first-line support activities.
• Communicate status, next steps, service restoration, and escalation details clearly to users, stakeholders, and technical teams.
• Assist with planned device deployments, software upgrades, lifecycle replacements, inventory reviews, audits, and local technology projects.
• Coordinate approved equipment, accessory, supply, and service requests using established purchasing and provisioning processes.
• Work with approved vendors for equipment delivery, warranty service, repair, troubleshooting, and issue follow-up.
• Follow safety, cybersecurity, data-handling, change-management, and access-control requirements when working in office, engineering, warehouse, and manufacturing areas.
• Provide…