Sr. Production Engineer - Healthcare

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.

We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued.

Medica is seeking a Senior Production Engineer to serve as a hands-on technical resource within Enterprise Business Platform Operations & Engineering (EBPOE), focused on the reliability, engineering, automation, and operational maturity of Health Rules and other enterprise business platforms and supporting services.

Defining problems, conducting and narrowing research, analyzing criteria, finding, analyzing and applying solutions. Performs other duties as assigned.

Key Accountabilities

Enterprise Platform Engineering, Reliability & Technical Ownership

Serve as a senior technical owner for EBPOE-supported enterprise platforms, with primary responsibility for Health Rules and supporting application, server, integration, and processing components. Maintain production stability, availability, performance, recoverability, and operational health. Lead troubleshooting of complex production issues, including application errors, connectivity and network-related issues, integration failures, processing errors, performance degradation, and infrastructure or database dependencies.

Provide senior technical leadership for EBPOE production support and Service Now incident, request, and problem processes. Triage issues to determine the responsible application, configuration, infrastructure, integration, database, processing, or other enterprise dependency. Work directly with Health Edge and other vendors to investigate and resolve issues. Manage vendor cases and escalations through resolution, coordinate vendor fixes and recommendations, and ensure recurring issues are addressed through root cause analysis, problem management, automation, or engineering backlog work.

Platform Delivery, Configuration, Change & Lifecycle Management

Provide technical leadership for platform implementations, upgrades, migrations, integrations, configuration changes, releases, and lifecycle activities. Partner with application and configuration teams, infrastructure, cloud, database, security, architecture, business stakeholders, Health Edge, and other vendors to plan and execute changes safely. Assess technical dependencies and production impact; support testing, deployment, validation, rollback planning, and post-implementation monitoring. Ensure platforms have appropriate monitoring, support procedures, documentation, recovery processes, and operational ownership before entering production.

Automation, Technical Leadership & Operational Maturity

Develop automation and engineering solutions that reduce manual operational effort, improve reliability, and shorten incident recovery time. Strengthen observability through actionable logging, monitoring, alerting, dashboards, and health checks. Establish repeatable operational standards, runbooks, troubleshooting procedures, and engineering patterns across EBPOE-supported platforms. Mentor engineers and analysts, lead knowledge transfer for platforms transitioning into EBPOE ownership, identify technical debt and lifecycle risks, and provide technical input to roadmap and capacity planning.

Required Qualifications

• Bachelor's…