General Manager - North Region

Marco Technologies

Location:

Minnetonka, MN Salary: $200,000 - $250,000

Position Summary / Objective

The General Manager at Marco Technologies will oversee all aspects of a region within the Print Division, including service delivery, specialist operations, client experience, and P&L management. This role requires strategic collaboration with a matrix sales organization to drive revenue growth while maintaining a relentless focus on delivering exceptional customer experiences.

• Oversee day-to-day operations, financial oversight, personnel management, and ensure efficiency in achieving regional goals.
• Execute operational strategies to optimize client experience (service delivery, project management, installation) and market expansion.
• Provide recommendations for annual and quarterly strategic plans using data-driven insights.
• Collaborate with Regional General Managers for holistic employee and customer experience and best practice sharing.
• Support sales effectiveness and partnership with sales leaders to impact revenue goals.
• Lead initiatives to enhance customer satisfaction and loyalty across all customer-facing teams.
• Recruit, mentor, and retain top talent while promoting professional growth and succession planning.
• Optimize resource allocation, including budget and personnel, to maximize operational efficiency and ROI.
• Set and monitor KPIs to assess operational effectiveness and identify improvement areas.
• Collaborate with finance to manage budgets, control costs, and align with company objectives.
• Ensure service protocols are followed and maintain high levels of customer satisfaction and quality.
• Lead organizational change initiatives, fostering a culture of collaboration, accountability, and continuous improvement.
• Encourage innovation and adoption of best practices.
• Provide coaching, training, and development opportunities to enhance team performance.
• Provide regular operational performance reports to Print Division leadership.
• Act in accordance with Marco policies and procedures as per the Employee Handbook.
• Perform other related duties as assigned.

• Bachelor’s degree in Business Administration, Operations Management, or related field (MBA preferred). 8+ years of operations leadership experience, preferably in the print industry.

• Strong understanding of business operations for print or related industries.
• Proven ability to lead and develop high-performing teams.
• Strong knowledge of print systems and services.
• Excellent organizational, problem-solving, and decision-making skills.
• Strong communication and interpersonal skills across departments.

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