Installments Card Product Director

Description

Job Description

Summary:

The Installments Card Product Director has leadership responsibility for Installments card product portfolio including strategy development, roadmap initiatives, program execution, and profit optimization.

Duties and Responsibilities:

Leadership & Strategy Development:​Lead the Installments card business, including the design and execution of product strategies to drive growth and profitability.

Develop long-term strategic plans and set business targets, budgets, and KPIs for the portfolio and ensure that they are achieved.

Align strategy and product roadmap with senior leadership with company-wide goals.

Product Development &

Innovation:

Oversee the development of new and innovative installments card products, features, and benefits to meet evolving customer needs and drive profitability.

Drive innovative solutions by researching emerging trends and customer behaviors, while ensuring alignment with the brand strategy.

Formulate go to market strategy with cross functional partners including marketing and communications

Partner across the enterprise to ensure effective implementation of new products and features. Customer Acquisition & Retention:

Partner with Data and Analytics, Marketing and Product analytics to create test and learn strategies, iterate rapidly to drive customer engagement, deepening and household growth

Lead cross functional team of partners including Marketing, analytics, technology and credit risk to drive installments campaigns.

Leverage customer data and insights to improve the value proposition and customer experience.

Risk & Compliance Management:

Ensure that all installment products comply with relevant regulatory requirements, internal policies, and industry standards.

Develop and monitor risk management frameworks and work with cross functional partners including credit risk, fraud prevention, collections and disputes for Installment card products.

Monitor portfolio performance and adjust credit policies as necessary to mitigate risk and ensure a healthy portfolio.

Team Management:

Build, lead and mentor a team of product managers and collaborate with cross functional group of partners including analysts, technology, marketers, and risk managers.

Foster a culture of high performance, collaboration, and innovation within the team.

Manage team performance, career development, and training initiatives to build a high-functioning, motivated team.

Financial & Operational Performance:

Oversee the financial performance of the installments card portfolio, including revenue generation, cost management, and profitability.

Proactive outreach and communication on product performance to key stakeholders.  Strong willingness and ability to incorporate stakeholder feedback and adjust product and/or go to market strategies to drive growth.

Monitor operational metrics such as customer acquisition costs, utilization rates, and charge-off rates to optimize performance.

Report regularly to senior management on key performance indicators (KPIs), financial results, and strategic initiatives.

Partnership Management:

Develop and manage relationships with key external partners, including third party vendors, payment networks, fintech companies, and credit bureaus.

Negotiate favorable terms with external partners to enhance product offerings and drive customer acquisition.

Other duties as assigned.

Required Qualifications:

Bachelor’s degree
10+ years of Card or related payment products, oversight and experience.
5+ years working with payment third party vendors for core payments capabilities (processing, core payment functionality)5+ years in demonstrated experience in product development, forecasting, business case development, strategic planning, project management and…