Retail Back End Department Head

18.50 - 21.25 USD Hourly

At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates - driven by our vision to inspire people through golf and tennis.

The Back-End Department Head (BEDH) possesses expertise in operations, processes, and efficiency, instrumental in delivering a seamless experience for our Customers by ensuring product availability, accurate pricing, and proper signage on the sales floor.

• Consistent implementation of the Logistics Game Plan, maintaining a 95% E-Commerce fulfillment rate, managing the RTV/Customer Warranty process, upholding receiving standards, ensuring accurate tagging integrity before product placement, and adhering to Company Merchandise Standards when setting products.
• Support and oversee all Logistics and E-Commerce operations.
• Clear communication through directing on-floor work assignments and providing specific departmental training for all Associates.
• Participate in weekly department walks with the OM to evaluate the state of the business and create worklist for self/department Associates that align with their strengths.
• Follow up with the OM on the execution of all assigned tasks.
• Champion a culture where Associates love to work, and Customers love to shop; recognize service behaviors and reward outstanding performance in partnership with Store Leadership Team.
• Assist in keeping sales floor merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
• Coach and train Associates to have an obsessed Customer experience mindset when it comes to the timelessness of e-Commerce processed and presentation standards.
• Maintain all receiving areas, equipment, and supplies clean, organized, and operational.
• Execute and maintain all receiving programs and procedures.
• Set all new floor plans/planograms in partnership with department Associates, accurately receive all daily receipts, create tickets for purchase order issues, execute monthly markdowns, price changes, set Merchandise Standards, complete cycle counts, maintain topstock/backstock integrity, provide override support to the front end.
• Complete daily safety walks looking for potential safety concerns.
• Provide input into operational and merchandising decisions with the OM to drive sales and elevate the Customer experience.
• Ensure compliance with all Loss Prevention policies and procedures to maintain store inventory accuracy and a safe and secure workplace.
• Demonstrate a culture of ethical conduct, safety, and compliance.
• Open and close the store at times without additional leadership presence, including cash handling procedure, deposits, Customer escalation, opening/closing procedures, providing task direction to all departments, maintain brand/merchandising standards across entire store, drive Customer experience and Associate/Customer safety.

• Communication:
  Candidates must have strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross-functionally. Candidates communicate expectations and standards to execute Company programs.
• Computer:
  Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite, including Outlook.
• Accountability:
  Candidates must possess the skills to…