Director of Account Management, KA - Minnetonka, MN

Job d:

Location:

Minnetonka, Minnesota, United States Salary: $90,000 - $195,000/year

Job Area:
Account Management Company:
United Health Group At United Healthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring.

Connecting. Growing together.

Management of the Account Management and Service Consultant staff for the United Health Care Key Accounts responsible for customer retention and NBEA sales in the 51 - 5000+ employee range. Responsible for the overall sale of NBEA business and the retention of existing accounts.

Primary Responsibilities:

Manage and monitor client assignments

Training of account management staff, new hire and ongoing

Maintain an acceptable level of persistency in teams book of business

Recruit, hire and monitor account management staff

Personnel development and management

Set annual account management strategy to achieve goals

Direct and manage service plans

Monitor and achieve overall ancillary sales goal for health plan Relationship Building Build and maintain key client and producer relationships

Develop and maintain key internal relationships

Present a positive image of United Health Group to the marketplace

Product Knowledge Detailed understanding of all United Health Care products, services and solutions across all health plan sites

Working knowledge of Enterprise/ancillary product lines

Ability to identify and communicate the need for improvements in United Health Care products and services

Healthcare Knowledge Understands and can communicate goals, operating principles, strategies and competitive position of United Health Care In-depth healthcare knowledge, understands important trends

Demonstrates knowledge of competitors strengths, weaknesses and strategies

Understands medical management operations and strategies

Financial and Underwriting Understands financing methodologies and strategies (fully insured, ASO)
Thorough knowledge of United Health Care underwriting principles and practices

Possesses basic math skills

Can explain and justify a renewal rate to customers

Understands and can communicate the drivers of healthcare costs

Understands the drivers of fees and liabilities

Internal Operations & Capabilities Understands United Health Care information systems capabilities and strategies (COSMOS, UNET, USP, PRIME)
Ability to navigate United Health Care internal departments to produce positive service results for clients and the company

Extensive knowledge of internal people, roles/responsibilities and processes

Relationship Building Ability to build and maintain solid multilevel client and producer relationships

Ability to build and maintain solid internal relationships

Ability to work well in cross-functional teams

Customer Focus Ability to successfully implement client accounts

Consistency models a customer-focused approach

Effectively manages difficult service situations to a positive result

Ability to deal with sophisticated customers and brokers/consultants

Anticipates problems and develops contingency plans

Ability to customize existing marketing tools to meet the individual needs of a client

Personal Attributes Consistent performer

Ability to multi-task Ability to grasp new ideas and products

Solid communication skills (written and verbal)
Highly effective strategic planning abilities

Solid presentation skills

Consistently demonstrates flexibility

Excellent planning and organization skills

Consistently models a…