Customer Service Representative and Claims Rep

Benefits:

401(k) matching

Bonus based on performance

Paid time off

Benefits/Perks

Competitive Compensation

Paid Time Off and Vaction after 3 months

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers by email and phone to identify their needs, process requests, and provide clear and effective solutions. Responsibilities include responding to customer inquiries, filing claims for damaged shipments, handling accounts receivable tasks, and escalating issues when necessary. The ideal candidate is friendly, computer-savvy, detail-oriented, and able to remain calm and professional under pressure.

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

File claims on damaged shipments

Accounts receivables

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively