Customer Care & Escalations Specialist
Listed on 2026-10-06
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Customer Success Management
Macy's Inc. is seeking a customer service professional to champion all customer-related issues, making on-the-spot decisions to resolve needs.
The role acts as liaison between MCCS/FBCS and location, coordinating with delivery teams and hubs to ensure a high level of service. The ideal candidate has an associate's degree with 3–5 years' direct experience, strong communication skills, and proficiency in Microsoft Office.
We are currently recruiting a Customer Care & Escalations Specialist for our team in Minooka, IL, United States.
The position is based in Minooka, IL, United States.
This opportunity is part of our work in Management & Operations.
The advertised compensation is 42.000 - 68.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Customer Care & Escalations Specialist role in the description above.
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