Associate Banker

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Collaborating with BMO partners to identify referral opportunities that further grow the customer's relationship with BMO beyond personal banking.
• Welcoming and guiding customers as they walk into the branch lobby, and offering advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• As a lobby leader, assisting in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
• Meeting customer transaction-based needs with seamless execution.
• Reviewing customer profiles and engaging customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributing to meeting branch business results and the customer experience.
• Supporting operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Acting as a key member of a collaborative and versatile branch and market team.
• Probing to understand customer personal banking and credit card needs and integrating marketing promotions and programs into customer conversations to provide strategic advice.
• Organizing work information to ensure accuracy and completeness.
• Taking the initiative to find creative approaches that make each customer's experience feel personal.
• Looking for ways to contribute to the ongoing improvement of the overall customer experience.
• Contributing to business results and the overall experience delivered.
• May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Following through on risk and compliance processes and policies to ensure we safeguard our customers' assets, maintain their privacy, and act in their best interest.
• Keeping current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintaining current knowledge of personal banking products, practices, and trends and integrating into customer conversations.
• Identifying and reporting suspicious patterns of activity that are suspected to be related to money laundering.
• Complying with legal and regulatory requirements for the jurisdiction.
• Protecting the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completing complex & diverse tasks within given rules / limits.
• Analyzing issues and determining next steps; escalating as required.
• Broader work or accountabilities may be assigned as needed.

• Typically between 1 2 years of relevant experience and / or certification in related field of study desirable or an equivalent combination of education and experience.
• Canada only :
  Registration to sell investment products completed or in progress (must be completed within 12 months) - as appropriate for the jurisdiction.
• Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.
• Some experience in a consultative customer service or sales roles, with a drive to deliver a personal customer experience.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• Drive to deliver a personal customer experience.
• A focus on results and the ability to thrive in a consultative sales and team-based environment.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

Salary : $41,714.00 - $50,500.00

Pay Type :
Salaried

The above represents BMO Financial Group's pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on the number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

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