Office Manager

Who We Are

The Village is a leading non-profit organization dedicated to providing behavioral health and community services across North Dakota and Minnesota. At The Village, you'll find a career with purpose-where you can contribute to the well-being of individuals and families while growing professionally.

We are seeking a dependable and customer-focused Office Manager to join our team in Grand Forks, ND. This role is ideal for someone who thrives in a dynamic environment, enjoys working independently and as part of a team, and is passionate about delivering exceptional service. This position works alternating shifts on an A and B schedule.

Starting wage for this position is $22.00 per hour.

• Week A:
  Monday - Friday: 8:00 AM - 5:00 PM
• Week B:
  Monday: 10:15 AM - 7:15 PM & Tuesday - Friday: 8:15 AM - 5:15 PM

• Serve as the first point of contact for clients, answering calls, responding to inquiries, scheduling appointments, and processing payments.
• Oversee office administration, including hiring, supervising, and training administrative staff in collaboration with the Office Manager Lead.
• Maintain client confidentiality and ensure a professional, welcoming reception area.
• Manage office communications, directing calls, taking messages, and facilitating smooth information flow.
• Provide administrative support to supervisors and office staff, including organizing reports, preparing for meetings, and handling billing and data entry.
• Oversee daily office operations:
  • Ensure cleanliness and security through the cleaning service.
  • Manage office supply inventory.
  • Maintain office equipment for optimal functionality.
• Act as a liaison between therapists and the Business Office, ensuring timely and accurate billing and documentation.
• Educate clients and therapists on paperwork, payment, and insurance coverage changes.
• Ensure all required documentation is completed for payment processing.
• Stay updated on company policies, quality assurance practices, and required training.
• Collaborate with leadership to address evolving operational needs.
• Perform additional office-related tasks as needed.

• Strong multitasking and organizational skills with the ability to meet deadlines.
• Proficiency in office equipment (computers, copiers, fax machines) and Microsoft Office (Word, Excel).
• Excellent customer service and communication skills.
• Detail-oriented, efficient, and capable of handling confidential information responsibly.
• Ability to work collaboratively with a team.
• A non-judgmental attitude with respect for diversity and individuality.
• Preferred:
  Experience in a supervisory or managerial role, or familiarity with healthcare administration, insurance billing, and HIPAA regulations.

• Medical Insurance for you & your family partially paid by The Village
• Generous Health Saving Account contribution by The Village for eligible employees enrolled in our health plan.
• 100% 403(b) Retirement Match up to 5% on the first of the month starting hire.
• Voluntary Insurances including Dental, Vision, Dependent Care FSA, Critical Illness, Hospital & Accident insurance, Petzey.
• Employer paid Short-term disability, Long-term disability and Life Insurance for employees working 20 + hours per week.
• 8 to 9 Paid holidays
• Starting Paid Time Off (PTO) of 13 days/year.

Must pass criminal background check.

The Village Family Service Center is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.