Front Desk Clerk

Front Desk Clerk at Hotel Equities

$13.00/hr – $16.00/hr

Provide courteous, timely service to guests, handle reservations, phone inquiries and payment processing while promoting hotel programs and ensuring a welcoming experience.

• Greet and register guests, verify reservations, and process payments.
• Post charges, issue keys, and manage safety deposit boxes.
• Respond promptly to guest complaints and resolve issues.
• Answer phone calls courteously and handle inquiries.
• Assist with luggage, transportation, wake‑up calls, and mail.
• Maintain accurate cash bank and daily financial reports.
• Follow company SOPs and assist other departments as needed.
• Promote and sell rooms, amenities, and services to increase revenue.

• High School diploma or equivalent.
• Experience with major hotel chains (Marriott, Hilton, IHG, Wyndham, Hyatt).
• Basic computer skills and competency with reservation systems.
• Excellent verbal and written communication in the primary language(s) used in the workplace.
• Basic math skills for cash handling and credit processing.
• Ability to stand and move for up to 4 hours; lift up to 15 lbs.
• Flexible schedule, including nights, weekends, and holidays.

• Team‑driven culture and values‑based work environment.
• Vacation & holiday pay, same‑day pay availability.
• Employee assistance program, 401(k), and flexible spending account.
• Life insurance, parental leave, and referral program.
• Reduced room rates across portfolio and third‑party perks (movies, attractions).

Entry Level | Full‑time | Administrative | Hospitality