Team Lead, Customer Service​/HelpDesk

Team Lead – Com For Care  Home Care (Raleigh, NC)

Job Summary:

Responsible for assisting in the oversight of gym operations to ensure a positive member experience.

• Assist in training and developing staff.
• Assist in member service oversight, ensuring all staff provide great customer experience.
• Front desk tasks: answer phone calls politely and friendly, take information calls, assist in member check‑ins, sign‑ups, cancellations, update member account information.
• Provide gym tours to potential members.
• Facilitate member service issues and questions.
• Support team member management and provide backup support to Club Manager as needed.
• Ensure adherence to all company policies and procedures.
• Create and maintain a positive image for the club.
• Oversee cleanliness and appearance of the gym.
• Manage marketing efforts, ensuring team members are aware and trained on all current marketing promotions.
• Order supplies, keep inventory and track reports as needed.
• Customer service: communicate and interact with customers, coworkers and the public in a way that exceeds the customer’s wants and needs.
• Listening: actively listen, empathize and work together to solve the problem.
• Problem solving: recognize, define problems, analyze relevant information, encourage alternative solutions and plan to resolve situations; seek additional assistance when needed.
• Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language.
• Communication: maintain timely communication with team members and supervisors to increase productivity and prevent misunderstandings or disagreements.

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift to 50 lbs. less than 30% of the time.

• Dollars for Scholars Program.
• Employee Appreciation Program.
• Free Membership for self and one family member or friend.
• Team Member Support Team.
• Health, Dental and Vision Insurance.
• Critical Illness Insurance.
• Short Term Disability Insurance.
• Accident Insurance.
• Voluntary Life Insurance.
• Pet Insurance.
• HSA.
• Advancement Opportunities.

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