Club Manager

Club Manager

Reports to: District Manager

Status: Full Time / Supervisor / Exempt / Non-Exempt

Responsible for oversight of gym operations to ensure a positive member experience and a financially successful club.

• Recruit, hire, train, schedule, and supervise team members.
• Oversee member service ensuring all team members provide excellent customer service at all times.
• Handle front‑desk tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coach and counsel performance to achieve company standards.
• Ensure prompt opening and closing of the gym.
• Ensure staff is aware of and trained on current marketing promotions.
• Complete the manager portion of onboarding in Paycom for all new hires.
• Ensure the club is open and staffed during all business hours.
• Ensure self and team members implement and adhere to company policies and procedures.
• Order supplies and track inventory.

• Customer Service: communicate and interact with customers, coworkers and the public in a way that exceeds their wants and needs.
• Listening: actively listen to customers, empathize and work together to solve problems.
• Problem Solving: recognize and define problems, analyze information, encourage alternative solutions and plan to resolve situations; seek additional assistance when needed.
• Diplomacy: demonstrate tact and skill in all interactions using appropriate behavior and language.
• Communication: maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and prevent misunderstandings.

• Honesty and a good work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Ability to lift up to 50 lbs less than 30% of the time.

• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Vision insurance
• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement opportunities