Digital Branch Specialist

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Part Time Digital Branch Minot, ND, US 1 Attachments

2 days ago Requisition

One call. One conversation. One opportunity to make someone's day better.

At North Star Community Credit Union, we don't just answer questions. We help people buy their first car, navigate life's challenges, save for their future, and achieve goals they never thought possible.

As a Digital Branch Specialist, you'll be the friendly voice members hear when they need guidance, solutions, and support. Every interaction is a chance to build trust, create connections, and make a real difference.

If you love helping people, solving problems, and turning ordinary moments into exceptional experiences, we want to meet you.

You're helping members:

• Finance a vehicle
• Plan for their future
• Understand their accounts and services
• Feel confident about their financial decisions

Every day brings new conversations and opportunities to positively impact someone's life.

Be the first friendly voice our members hear through phone, email, and digital channels.

You'll:

• Answer questions and resolve concerns
• Assist with transactions and account maintenance
• Provide timely and accurate information
• Deliver service that leaves members feeling valued and appreciated

You'll guide members through a variety of financial needs, including:

• Opening and maintaining accounts
• Processing transfers and payments
• Supporting ACH and wire transactions
• Assisting with deposit and lending services
• Helping members find solutions that fit their lives

Great service is about more than answers.

It's about listening.

You'll:

• Identify member needs
• Recommend products and services that provide value
• Create meaningful conversations
• Build lasting member loyalty and trust

Behind every great member experience is attention to detail.

You'll:

• Maintain accurate records
• Follow policies and regulations
• Collaborate with teammates
• Participate in training and development opportunities
• Support the credit union's mission and values

You might be the perfect fit if you have:

• 6 months to 2 years of customer service experience
• Strong communication and problem-solving skills
• A passion for helping people
• Attention to detail and accuracy
• Comfort learning new technology
• Professionalism and discretion with confidential information

• Banking or credit union experience
• Sales or relationship-building experience

Make a meaningful difference in members' lives every day.

Build valuable skills and explore future career paths within the credit union.

Join people who genuinely care about each other and the members we serve.

Be part of an organization dedicated to strengthening the communities we call home.

Work for a credit union that puts people first, always.

A member calls because they're frustrated and need help.

A few minutes later, they hang up relieved because you solved their problem.

Then another member reaches out with a goal to save for something important.

You help them take the first step.

That's the kind of impact you'll have here.

Every day.

Bring your personality. Bring your passion for helping others. We'll provide the opportunity to make a difference.

North Star Community Credit Union
People Helping People