IT Operations Technician

Overview

Join to apply for the IT Operations Technician role at Epic

Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

As an IT Operations Technician with Epic Hosting, you will be part of the team's central nervous system—monitoring the entire Hosting infrastructure stack and responding swiftly to problems. You will employ investigative and troubleshooting skills across a variety of tools to identify and resolve both routine and complex network, hardware, virtualization, and presentation problems. You ll connect with contacts from healthcare organizations to address impact, communicate issues, and perform system build.

Learn more about the team at

Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison is recognized for several accolades, including being named a top city for tech talent and quality of life.

Our campus is designed to heighten your ability to work efficiently in your office, a conference room, or other spaces, with amenities and opportunities for growth. We offer comprehensive benefits and merit-based compensation, with potential for annual raises, bonuses, and stock grants. Epic is an Equal Opportunity Employer and inclusivity is part of our principles. Please see our full non-discrimination statement at

• Monitor the Hosting infrastructure stack and respond swiftly to issues.
• Use investigative and troubleshooting skills across a variety of tools to identify and resolve network, hardware, virtualization, and presentation problems.
• Coordinate with contacts from healthcare organizations to address impact, communicate issues, and perform system builds.

• Relocation to the Madison, WI area (reimbursed)
• A history of academic and professional success
• Exceptional interpersonal, communication, initiative, and leadership abilities
• Available to work second or third shift hours
• Eligibility to work in the U.S. without sponsorship
• COVID-19 vaccination

• Knowledge of Internet networking protocols and tools like TCP/IP, ping, and trace route
• Knowledge of Linux, especially Ubuntu, Redhat, or CentOS
• CompTIA+, CCNA, Network+, or Linux+ certification
• Knowledge of VMware

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Computer Networking and Information Technology & Services

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