Onsite IT Support Tech

Join Bright Flow Technologies as an
** Onsite IT Support Technician
** and help keep clients’ technology running smoothly while working in a friendly and collaborative environment.

Bright Flow Technologies is one of the Carolinas’ premier Managed Service Providers (MSP). With nearly a decade of experience serving the Charlotte area, we combine fast, friendly support with a casual environment that allows our technicians and engineers to grow, learn, and succeed.

• Customer Service
  :
  Provide the first point of contact for customers through helpdesk, phone, email, or support tickets, delivering a friendly and professional experience.
• On‑Site Support
  :
  Travel to client sites to install, maintain, and troubleshoot hardware, building rapport with clients.
• Vehicle & Safety
  :
  Maintain company vehicle and exercise safe driving practices while traveling on‑site.
• Ticketing System
  :
  Work on, resolve, and record all tickets and field service requests using our ticketing system.
• Monitoring & Management Tool
  :
  Review RMM dashboards and apply remediation actions as indicated by our processes.
• Project Work
  :
  Coordinate with senior engineers to deliver project material or support success either on site or remotely, occasionally working after normal business hours.
• Communication & Risk
  :
  Escalate tickets per internal escalation policies and communicate status updates to clients, mitigating potential risks to senior engineers.
• Teamwork & SOPs
  :
  Follow the schedule from the Service Coordinator, daily/weekly recurring tasks, security procedures, and identify opportunities for improvement.
• Other duties as required by company executives or direct managers.

• 2+ years of experience as a field technician or helpdesk technician for an MSP/IT support business.
• CompTIA certifications such as A+, Network+, Security+, or Server+ (1 valid, active certification minimum).
• Remote and on‑site troubleshooting of IT issues.
• Great written and oral communication skills.
• Basic to intermediate understanding of AD, DNS, CLI, operating systems, business applications, printing systems, and network systems.
• Intermediate diagnosis skills for end‑user hardware, software, and network device issues.
• Intermediate structured cabling experience (tone & probe, Cat5e/Cat6 termination, patch panel punch down).
• Intermediate VoIP systems experience.
• Intermediate Microsoft 365 Platform experience.
• Advanced experience installing and maintaining networking equipment.
• Advanced experience in clean workstation installations (tidy cable management for end‑user devices).
• Driver’s license.

• Experience with ticketing systems, RMM tools, and PSA software.
• Understanding of OSI model, VLAN technology, NAT configurations.
• 3CX experience.

• Health, Dental, Vision after 90 days.
• PTO, sick leave, and bereavement after 90 days.
• Simple IRA with employee match after 90 days.
• Hourly paid after‑hours support (in addition to your salary).
• Company laptop and use of company vehicles.
• Weekly stocked kitchens at all locations.
• An easy‑going environment and culture (we all enjoy what we do).

Bright Flow Technologies provides company‑paid training for CompTIA and other relevant certifications.

Mid‑Senior level

Full‑time

Information Technology

Mint Hill, NC

Bright Flow Technologies is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.