Restoration Manager

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The Restoration Manager oversees all aspects of assigned restoration projects and Production/Restoration crews. Their responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence.

• Ensure an accurate scope of work for restoration projects and prepare statements of work utilizing industry-specific estimating software.
• Negotiate with customers and/or clients for approval of restoration activities.
• Schedule, coordinate and oversee crews, assets, and subcontractors to provide service on active projects, including subcontractors.
• Review job site documentation to support the services provided and ensure proper client requirements and billing processes.
• Maintain all communications with customers, teammates, vendors, and insurance representatives.
• Manage production expenses including labor, equipment, vehicles, and other assets.
• Manage the customer and client experience and overall satisfaction; provide priority response to potential customers as needed.
• Actively engage in recruiting, hiring, and training restoration teammates.

• Recognizes and documents safety hazards.
• Identifies PPE needs and enforces adherence to proper usage.
• Adheres to and oversees work site safety protocols and franchise safety guidelines.
• Attends and participates in team safety meetings.
• Maintains assigned PPE kit.

• Maintains well-organized physical and digital records, documentation, and workspace.
• Assists Operations with scheduling and dispatching of Restoration staff, as needed.
• Assists Human Resources with training and development of Restoration staff, as needed.
• Acts as a resource for Large Loss Team, as needed.

• Responds to and initiates services utilizing crews and subcontractors as needed.
• Evaluates customer priorities and project needs.
• Consults with potential customers and sells services, converting leads into viable jobs.
• Communicates initial inspection findings and ongoing activities with stakeholders.
• Identifies safety hazards, communicates them, and establishes control measures to ensure the safety of occupants and workers.
• Initiates mitigation/remediation services.
• Determines salvageable items and materials.

• Creates and reviews project scopes of work and estimates for accuracy.
• Negotiates scope of work and/or pricing to obtain required approval.
• Creates and maintains a project timeline.
• Reviews work orders to ensure direction corresponds to efficient completion of the scope of work.
• Communicates expectations and order of operations of planned mitigation/remediation activities to Restoration Supervisors and oversees their activities.
• Plans for and coordinates subcontracted services.

• Coordinates, plans, and manages work activities of projects to ensure quality standards are met.
• Manages and ensures submission of accurate project documentation and communications to all stakeholders.
• Creates project budget and manages job costs to maintain profitability.
• Performs quality control inspections throughout the project and takes corrective actions as needed.
• Maintains communication with internal and external stakeholders daily.

• Manages the execution of an exceptional customer/client experience while identifying and implementing activities for incremental improvement.
• Communicates restoration processes and establishes expectations with stakeholders.
• Listens to stakeholder concerns or complaints and takes appropriate action.
• Explains all the required paperwork to customers and obtains signatures as needed.
• Manages damage reimbursement expenses.
• Maintains communication with all stakeholders on progress of job.

• Manages Restoration expenses according to company guidelines.
• Controls labor and consumable usage on assigned projects.
• Manages assets by protecting and using equipment, tools, and materials properly.
• Manages procurement of operating supplies to maintain adequate on-hand inventory.
• Manages inventory processes of equipment and tools.
• Performs vehicle and equipment maintenance.

• Accurate photographs and documentation of work sites.
• Documents an accurate scope of work for needed services.
• Composes a daily comprehensive job diary to include all services performed.
• Verifies all required information is entered into the appropriate software application.
• Documents and/or performs a final review of job files to support the services provided.

• Manage, assign, and/or facilitate franchise training.
• Coach and train assigned Restoration Personnel.
• Conducts and/or coordinates safety training for restoration staff.

• Recruits, interviews, and provides recommendations on employment offers in coordination with human resources.
• Ensure restoration staff accurately records time and approve all…