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Customer Service Manager; bilingual
Job in
Miramar, Broward County, Florida, USA
Listed on 2026-01-01
Listing for:
MXHR
Full Time
position Listed on 2026-01-01
Job specializations:
-
Management
-
Customer Service/HelpDesk
Bilingual, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Overview
The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.
Responsibilities- Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth
- Establish performance benchmarks and hold team to those goals
- Resolve customer conflicts and handle escalation procedures
- Bachelor's degree or equivalent experience
- 3+ years' of customer service
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
- Mid-Senior level
- Full-time
- Human Resources Services
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