Seasonal Services Agent

About Live Services At Service Titan

Do you want to reinvent a trillion-dollar industry? Live Services is a radically better home services platform combining world-class technology and next-generation service solutions. We are reshaping the experience for both businesses and consumers in the trillion-dollar home service industry. Being radically better requires new end-to-end solutions for both businesses and consumers.

Live Services has experienced exponential growth because of our commitment to evolve the industry, our determination to be a positive force, and our passion for groundbreaking technology. Joining Live Services now is a once-in-a-lifetime career opportunity for anyone passionate about making a difference and making history in business and consumer technology.

At Service Titan, we use the term "Customer Solutions" because we believe "support" and "service" are only a piece of what our customers really want:
Solutions to their home service needs.

Our Live Service team is looking to hire a Seasonal Live Service Agent I who prides themselves on providing world-class customer experiences.

• Speak with customers over the phone, fully addressing their needs from start to finish. Maintain a consistently empathic and supportive tone in all interactions.
• Provide customers with information regarding available scheduling options, the scope of services offered, and the advantages and opportunities associated with membership.
• Find creative solutions for customer issues, utilizing a network of service partners.
• Guide customers through potential solutions to find the best match for them. Book services and ensure completion/satisfaction.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Meet targets with regard to contact rates, bookings, memberships, and other key performance indicators.
• Be a fierce advocate for our members, keeping their best interests at the forefront of every interaction.
• Train and mentor new Customer Solutions team members, teaching others to be customer-centric and fiercely protective of our mission to deliver customer-centric home services solutions.

• You are customer-centric. You are patient, empathetic, and passionately communicative.
• You are a problem-solver. You are confident at troubleshooting and investigating if you don't have enough information. You treat each customer as an individual with unique concerns and problem-solve appropriately.
• You are a self-starter. You always want to go the extra mile to create the perfect member experience, educate yourself, and identify opportunities to improve yourself and your team.
• You can “roll with the punches.” You thrive in a fast-paced and dynamic atmosphere and have a strong intention to own and help define the member experience.
• Must have a general understanding of Internal Admin Portal
• Must have a strong working relationship with the Live Services team due to the collaborative nature of this role

• Proven customer support, client service, or direct client-facing experience and skill.
• Hungry to be part of something new, innovative and industry-changing - understanding the work and focus that requires.
• Strong contact handling skills across phone, and email is essential, including active listening, grammar, spelling, and typing speed.
• Familiarity with CRM systems and practices.
• Customer-oriented, with an ability to adapt and respond to different personalities.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize and manage time effectively.
• * Bonus points if you have experience in the home services space.
• This is a seasonal role with a 3-month contract from your start date.
• Must be flexible for the first 3 weeks…