Client Services Agent - ANTICIPATORY

Selection process number
26-RCM-EA-N-S-NCR-CFP-150073

Salary
$61,786 to $69,106

Level
PM-01-SP-PADM-01

Who can apply
Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Duties
As frontline representatives of the Canadian Firearms Program, Client Service Agents play a key role in supporting public safety by assisting firearm owners, applicants, and businesses involved in the sale of firearms. Through timely, accurate, and live inbound and outbound support, agents provide meaningful guidance, help clients and businesses navigate web services, respond to general inquiries, and contribute directly to the application and licensing process, all within a fast-paced, evolving, and collaborative team environment.

Work environment
Our team is looking to staff positions ONLY in Miramichi, New Brunswick.

We will be working under a hybrid work schedule consisting of a prescribed number of days per week in person, in Miramichi. Candidates should also be ready to be available for in-person training, in Miramichi, which will be five days per week, during the training and post-training quality monitoring period.

However, this is subject to change according to the directions outlined by the Treasury Board of Canada Secretariat (TBS).

Intent of the process
Please note that this is an anticipatory process.

The intent is to establish a pool of candidates to staff similar positions within the Canadian Firearms Program on an indeterminate or specified period (including term, acting, or assignment) basis, with various bilingual linguistic profiles and various RCMP security clearances.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Important messages
Persons who cannot apply online or persons with disabilities preventing them from applying online are asked to inform the contact persons responsible for this process prior to the closing date. You may also review jobs open to the public through INFOTEL at  The INFOTEL number for persons using a TTY/TDD is Candidates must meet all essential qualifications to be appointed to a position.

This will be determined using various evaluation tools, which may include a role play. Reference checks may also be sought.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Acknowledgement of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Our means of communication with applicants is via e-mail. Please ensure to include a functional e-mail address, which will accept messages from unknown users (some e-mail systems block these types of e-mails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.

Information received relating to accommodation measures will be addressed confidentially.

Security: RCMP Enhanced Reliability Status Candidates must be willing to work shift work, days and evenings (work week is 37.5 hours; core hours are from 8:30 a.m. to 9:00 p.m., five days a week, subject to change).

Willingness to work overtime as required.

Your application must clearly explain how you meet the following

EDUCATION
Secondary school diploma or employer approved alternatives.

EXPERIENCE
Experience providing…