Sales & Customer Service Representative

Job Title:

Sales & Customer Service Representative

Location:

Liverpool / Hybrid Salary: £26,938 - £28,609 per annum Plus up to £2,000 performance related bonus per annum, once established within your role Job Type: Permanent, Full Time

Working Hours:

37.5 hours a week between 9:00am and 17:30pm Monday to Friday including 1 in 3 Saturdays 09:00am - 17:30pm The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture. The Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers.

What you will be doing:
Providing customers with bespoke insurance quotations, tailoring products to individuals needs Dealing with both existing and new customers Retaining existing clients Upselling additional products Always providing Excellent customer service Reporting to Team leader/Manager Reviewing an allocated renewal invite list Invite policies compliantly. Check policy data accuracy Ensure client records are updated appropriately Review a fair analysis of the market Handling Inbound & Outbound Calls Renew Policies Household policies compliantly Respond to Customer Renewal Queries

What we're looking for:

Excellent IT and data entry skills Good standard of numeracy and literacy Ability to communicate well Great attention to detail Excellent administration skills Previous sales or customer service experience Insurance experience is preferable but not essential as full training will be provided Excellent customer service skills, incorporating a confident and pleasant phone manner Good organisational skills and ability to prioritise own workload effectively Target driven Proficient computer skills including Microsoft Excel, word and Outlook.

Highly self-motivated Pro-active thinker, able to solve problems independently as they arise Ability to communicate well at all levels both verbally and in writing Polite and professional Work to targets/KPI Team Player Grow with Acorn:
At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700 people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.

We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us:
Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleagues:
Mindful Employer - championing mental health and well-being Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's…