Administrative DispatcherReceptionist

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Servpro Administrative Dispatcher/Receptionist. Do you love helping people through difficult situations? Then don’t miss your chance to join our Franchise as an Administrative Dispatcher/Receptionist. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

• Receive and enter all lead calls and job referrals
• Intake customer and client calls into the Servpro system and ensure follow-up to maximize excellent customer service
• Receive general phone calls and refer to appropriate staff member
• Document calls for weekly call log report
• Dispatch lead calls and job referrals to production manager and sales/marketing team
• Daily analyze dispatch WIP report
• Office administrative duties such as preparing email and written correspondence
• Perform detailed and accurate data entry
• Assist other departments, as needed

• 2+ year(s) of administrative or office-related experience
• Experience in service industry environment a plus
• Possess polite, confident, and excellent customer service skills, including listening and questioning skills
• Excellent organizational skills and strong attention to detail
• Capability to work in a fast-paced, team-oriented office environment
• Proficient in Microsoft Office (i.e., Outlook, Word, Excel)
• Ability to learn new software, including Xactimate® and proprietary software
• Minimum of HSD/GED
• Able to successfully complete a background check subject to applicable law

40 hours/week, flexible to work overtime when required
Monday - Friday 8 a.m. to 5 p.m.

Competitive pay based on experience

Swizek Enterprises, Inc is an EOE M/F/D/V employer
Each SERVPRO® Franchise is Independently Owned and Operated. Revised 02.21

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.