Heavy Equipment Assistant Service Manager

Assistant Service Manager

Location:

Mishawaka, IN

At McCann, we believe contractors and municipalities deserve a trusted supplier who cares about their long‑term success as much as the success of the project at hand.

‘Serving the Constructor’ with supplies, equipment, and support needed to get the job done.

We ‘Exceed the Expectations’ of our customers, fellow associates and partners.

Integrity, Respect, Reliability & Urgency.

We are seeking a motivated and results‑driven Assistant Service Manager to join our team in Mishawaka, IN. The role will be responsible for assisting the service department in opening and closing work orders, scheduling repairs and pick‑ups/deliveries, service calls and requests as needed by our customers. If these qualities sound like you, we would like to talk with you!

• Assist in the opening and closing of all service work orders. Perform this function with accuracy and make recommendations and changes as necessary and/or as directed by the department manager.
• Help coordinate and process all warranty claims for all vendors. This would include opening and closing work orders, entering data and additional information, vendor contact, submittal and claim reconciliation, verifying warranty coverage and Product Upgrades. Perform all other administrative functions that may go along with warranty administration.
• Verify and help track Product Upgrades, Bulletins and parts recalls. Make sure all record keeping is current and accurate.
• Customer contact to include selling of service, preparation of estimates, coordination of warranty repairs, additional work to be performed, Product Upgrades, warranty information, scheduling of repairs including pick up and/or delivery, service calls and additional requests as needed by the customer or the department.
• Time card and clock entry for all technicians. Prepare schedules for payroll and record‑keeping purposes, i.e. vacation time, sick time, overtime equalization, etc.
• Open and close purchase orders as needed. Keep information accurate and current.
• Perform administrative functions that help any and all departments maintain proper customer satisfaction.
• Help answer telephones and perform administrative duties on an as‑needed basis.
• Other duties as assigned.

Associate’s degree or equivalent from a two‑year college or technical school, or six months to one year related experience and/or training.

Regularly required to sit; occasionally required to stand; walk; occasionally lift and/or move up to 25 pounds; noise level is usually moderate.

McCann Industries is committed to equal employment opportunities. We will not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to veteran status, race, color, religion, sex, marital status, national origin, physical or mental disability and/or age.