Wellness Center Office Assistant

Wellness Center Office Assistant Job Description Job Summary

The Wellness Center Office Assistant serves as the primary point of contact for the campus Wellness Center, providing exceptional customer service to students, employees, and visitors. This role is responsible for creating a welcoming, supportive, and confidential environment while assisting with daily administrative operations for both Health Services and Counseling Services. Confidentiality, professionalism, and strong organizational skills are essential to this position.

• Greet students and employees in a welcoming and professional manner
• Answer incoming calls, take accurate messages, and route calls appropriately
• Schedule appointments and assist with patient flow
• Triage students and employees and direct them to appropriate care
• Handle check-out procedures and collection of applicable fees
• Transfer health form information into the online filing system
• Assist the Campus Nurse during clinics as needed (physician visits, vaccinations, etc.)
• Assist with data entry and review of student health forms and immunization records
• Maintain email correspondence with students, parents, staff, and faculty
• Manage timesheet reporting and submit reports to the CFO
• Run reports and assist with budget management
• Perform typing and general office duties

• Greet students, staff, and faculty in a respectful and confidential manner
• Schedule appointments and prepare daily schedules
• Answer and direct phone calls; take messages as needed
• Manage check-out procedures and collection of applicable fees
• Maintain email correspondence with students, staff, and faculty
• Serve as the initial point of contact for intake inquiries
• Create new client records and enter demographic information in Thera Nest
• Prepare client fact sheets and documentation
• Manage daily activity and time tracking
• Enter assessment data (including SASSI assessments)
• Generate and manage reports on a monthly, semester, and annual basis
• Assist with budget management
• Perform typing and general office duties

• Maintain copier and printer equipment
• Distribute incoming and outgoing mail
• Maintain clean, organized, and welcoming waiting room areas
• Take minutes during staff meetings
• Support daily office operations as needed

• Strong computer skills with proficiency in:
  • Microsoft Office 365
  • Microsoft Excel
• Working knowledge or ability to learn:
  • Thera Nest EHR (Counseling Programs)
  • Formstack
• Excellent communication, organizational, and multitasking skills
• Ability to handle sensitive information with discretion and confidentiality

Bethel University does not discriminate on the basis of race, color, age, sex, disability, national or ethnic origin in employment opportunities, in keeping with applicable state and federal laws. In keeping with the mission of the institution, Bethel University seeks applicants with a strong commitment to the values and lifestyle of evangelical Christianity and who profess a personal relationship with Jesus Christ.

As a Christian institution, we require faculty and staff to adhere to the University's Lifestyle Covenant and to enforce a religiously based statement of responsibilities for all University employees. Women and minorities are encouraged to apply. Bethel University, as an educational institution operating under the auspices of the Missionary Church, reserves the right to prefer employees on the basis of religion (Title VII, Sections 702-703, United States Civil Rights Act of 1964 as amended).