Claims Representative Job Mishawaka area,Indiana USA,Customer Service/HelpDesk

Overview

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing, and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award‑winning innovation, and premium products to all our customers.

What You will Get

A unique, inclusive, and supportive company culture.
Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
Fair and competitive compensation.
Career development and mentoring and opportunities to grow.
Holiday, personal and vacation days.

Summary / Objective

We are looking for customer service focused individuals to build a rewarding long‑term career with us as a Claims Representative. Our objective is to return our customers to a pre‑loss condition of their specialty product while providing a high level of customer service. We are responsible for processing and approving claims for our insurance customers at a fair and reason market rate.

Duties

and Responsibilities

Professionally handle a high volume of inbound/outbound calls daily.

Handle, resolve and take ownership of all internal and external customer concerns.

Exceptional organization and attention to detail to manage case‑load efficiently and effectively.

Part Identification and Supply.

Multi‑tasking.

Call escalation.

Data collection and entry.

Establish payment agreements with purchase order setup and reconciliations as needed.

Claim follow‑up as needed to conclude as quickly as possible.

Excellent Customer Service and communication skills.

Eagerness to learn about insurance policies and bodily injury claims from the inside out to identify how coverage applies to a particular loss.

Eagerness to learn about insurance policies and claims from the inside out.

Qualifications

High School diploma or equivalent required. Bachelor’s degree preferred.
Ability to take and pass state adjusters exam to obtain an adjuster’s license.

Preferred

Education and Experience

High School Diploma or equivalent. Bachelor’s degree preferred.

Proficient computer skills.

Well‑spoken individual who can communicate clearly and respectfully with customer’s (internal & external) via phone, email or in person.

Capable of working within a team‑based structure.

Positive attitude.

System experience with Microsoft Outlook, Salesforce, Excel and D365.

Ability to work independently, under pressure to meet deadlines/timelines.

Team player, open to change and changing priorities a must.

Demonstrated high sense of urgency, organizational skills, and time management.

Possess a strong ability to multitask and problem solve in a fast passed environment.

Must be able to remain collected in stressful situations.

Willing and able to work overtime, when necessary.

Excellent verbal and written communication skills.

Customer service experience, preferably in a retail or sales environment.

Work Authorization / Security Clearance

Must be legally authorized to work in the United States.

Equal Employment Opportunity

Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, protected veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. All employment and personnel‑related decisions are based solely upon legitimate, job‑related factors, such as skill, ability, past performance, and length of service with Lippert.

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