Claims Representative Job Mishawaka area,Indiana USA,Customer Service/HelpDesk

Overview

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing, and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation, and premium products to all our customers.

Who We Are:

Why We are Different:

At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members' unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.

What

You will Get:

A unique, inclusive, and supportive company culture.
Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
Fair and competitive compensation.
Career development and mentoring and opportunities to grow.
Holiday, personal and vacation days.

Summary/Objective:

We are looking for customer service focused individuals to build a rewarding long-term career with us as a Claims Representative.

Our objective is to return our customers to a pre-loss condition of their specialty product while providing a high-level of customer service. We are responsible for processing and approving claims for our Insurance customers at a fair and reason market rate.

Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professionally handle a high volume of inbound/outbound calls daily

Handle, resolve and take ownership of all internal and external customer concerns.

Exceptional organization and attention to detail to manage case load efficiently and effectively.

Part Identification and Supply

Multi-tasking

Call escalation

Data collection and entry

Establish payment agreements with purchase order setup and reconciliations as needed.

Claim follow-up as need to conclude as quickly as possible.

Excellent Customer Service and communication skills

Eagerness to learn about insurance policies and bodily injury claims from the inside out to identify how coverage applies to a particular loss.

Eagerness to learn about insurance policies and claims from the inside out.

Our Claims Representatives will:

Investigate claims, establishes damages, reports status and negotiates the settlement of assigned claims in a supervised learning environment.

Has authority to make payment of assigned claims within prescribed limits or with supervisory review and approval.

Use claims handling software and laptop to handle claims and resolve customer concerns.

Represent the Company and must always conduct oneself as a member of Management.

Use strong customer service skills to negotiate with policyholders to settle claims.

Working Conditions:

Primarily working indoors, office environment.
May sit for several hours at a time.
Prolonged exposure to computer screens.
Repetitive use of hands to operate computers, printers, and copiers.

Qualifications:

High School diploma or equivalent required. Bachelor's degree preferred.

Ability to take and pass state adjusters exam to obtain an adjuster's license.

Essential Functions:

Provides proactive and extraordinary service to all external and internal customers. This responsibility includes always maintaining a professional and positive attitude.

The ability to track and follow all customer request via phone or email until complete.

The ability to learn new products and their key features.

Communicate with operations teams to provide quick and accurate responses to customer inquiries via phone and email.

Assist with initial contact and setup of new accounts.

Provide daily support to team members as needed.

Identify new Duncan Supply opportunities and build relationships through phone calls and emails.

Understand customer needs and creatively solving customer issues.

Work with appropriate team members to further develop opportunities.

Performs all other responsibilities as may be assigned by management.

Competencies:

Team Player

Organization

Follow-up skills

High personal…


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