Claims Representative

Overview

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing, and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award‑winning innovation, and premium products to all our customers.

At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members’ unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.

We are looking for customer service focused individuals to build a rewarding long‑term career with us as a Claims Representative. Our objective is to return our customers to a pre‑loss condition of their specialty product while providing a high‑level of customer service. We are responsible for processing and approving claims for our insurance customers at a fair and reason market rate.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our Claims Representatives will:

• Investigate claims, establish damages, report status and negotiate the settlement of assigned claims in a supervised learning environment.
• Have authority to make payment of assigned claims within prescribed limits or with supervisory review and approval.
• Use claims handling software and laptop to handle claims and resolve customer concerns.
• Represent the company and must always conduct oneself as a member of management.
• Use strong customer service skills to negotiate with policyholders to settle claims.

• Primarily working indoors, office environment.
• May sit for several hours at a time.
• Prolonged exposure to computer screens.
• Repetitive use of hands to operate computers, printers, and copiers.

High school diploma or equivalent required. Bachelor’s degree preferred.

Ability to take and pass state adjusters exam to obtain an adjuster’s license.