Multi-Unit Team Leader

Multi-Unit Team Leader role at H&R Block
. Lead three tax offices and the customer-centric teams there to accelerate the seasonal tax business. Start with a flexible part-time schedule in the fall, transitioning to full-time from January to April, including evenings and weekends as needed. This role is in-person and not remote.

• Provide leadership over three H&R Block tax offices and the customer-centric teams in those offices to accelerate the seasonal tax business.
• Serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience and achieving office growth objectives for three tax offices. Prior tax preparation experience is not required.
• Start a flexible part-time schedule in the fall to prepare for the busy tax season; from January to April, transition to full-time, including evenings and weekend hours as needed.
• In-person role; travel between the three offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• Multi-unit people management experience in the retail, restaurant, banking, or related industry.

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement
• Assist DGM in recruiting and interviewing candidates for tax office associate positions
• Conduct timely performance reviews and partner with the Associate Relations Center to resolve associate issues and address performance concerns
• Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management for associates in all offices
• Travel between offices as required
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment*

• People management experience with the demonstrated ability to grow and develop associates
• Aptitude for executing growth plans and leading toward a growth-oriented culture
• Strong decision-making and judgment skills; ability to function well in a fast-paced environment with minimal supervision
• Strong interpersonal and communication skills with a customer-centric mindset
• Computer proficiency with MS Office
• Bachelor’s degree in a related field, or high school diploma with the equivalent combination of experience
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You, to help you build healthy habits
• Neurodiversity and caregiver support
• Discounts on everyday items and services
• Benefits with eligibility:
  Medical Coverage, 401k and Employee Stock Purchase Plan
• Check out all available benefits at

We are committed to a Connected Culture where trust, care, and connections help us work together. We strive to create an environment where everyone feels safe to bring their authentic self and belongs to the team. We are recognized as a great place to work and are focused on helping each other grow.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Retail