Member Service Representative

Member Service Representative I

Join to apply for the Member Service Representative I role at Notre Dame Federal Credit Union
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This position proactively discovers and meets the financial needs of members through recommending solutions to meet those needs. The position services member accounts (both depository and lending) as well as opening depository accounts, loan origination, and providing education for members about Credit Union products and services. The position ensures that members receive excellent service at all times, following the Credit Union’s member service model.

Due to the high trust involved with dealing with members’ financial security, work is performed accurately and in a manner consistent with the Credit Union’s mission. This position actively contributes to the achievement of the branch sales and service goals and must effectively carry out the essential duties in a manner that consistently demonstrates the core values of Notre Dame FCU in a positive manner.

Other duties may be assigned.

• Actively profiles new and current members and cross-sells appropriate products and services to meet member’s needs.
• Responds to member inquiries regarding the operation of depository and loan accounts, access to services, adding or reducing service features on various accounts, and assisting members to make the most effective use of service offerings.
• Processes a variety of transactions for members including processing loan applications and documents, closing loans, answering questions, and researching the best option for member.
• Actively seeks and makes lending, investment, business, and mortgage referrals.
• Proactively obtains new memberships by servicing walk‑in members, conducting outbound calls and scheduling pre‑set appointments for lead‑generating purposes.
• Opens new memberships and services existing memberships and accounts.
• Meets established sales, balancing and member service goals.
• Upholds activities to successfully onboard new members and ensures timely strategic follow‑up and communication.
• Operates computer to accurately post transactions, open, close and service accounts, process loan requests, access account information, and update member account information.
• Knowledgeable of branch opening and closing procedures and able to perform these duties as necessary.
• In accordance with prescribed Teller/MSA operations, the Member Service Representative may: accept deposits, perform withdrawals and transfers, cash checks and make loan payments; sell Travelers checks, cashier’s checks, gift card and other products sold at the teller line; perform Visa and Master Card cash advances as well as Line of Credit and Equity loan advances; assist in opening, verifying and posting mail, ATM, and night drop deposits and/or payments;
  
  accept current and prior year IRA deposits; follow Credit Union policy when placing check holds and filing Currency Transaction Reports; be responsible for the daily balancing of cash drawer, daily checks, and traveler checks; approve checks that are within your check authority limits; verify cash shipments as needed; maintain and control inventory of travelers checks, gift cards, ATM cards, and cashier’s checks as needed;
  
  maintain, balance and fill ATM machines as needed; assist with monthly branch audit checklist and other reports and audits as needed; promote a favorable image of, and goodwill for, the Credit Union in the community.

• High School diploma or GED.
• One to three years’ related experience, and demonstrated ability to function independently.
• Associates or Bachelor’s Degree preferred.
• Notary Public (current registration or establishment thereof).
• NMLS Registration (preferred, may be required dependent upon location).

Individuals must have the ability to read and comprehend simple instructions, short correspondence, and memos. Qualified individuals must have the ability to read, analyze, and interpret general business correspondence, and technical procedures or governmental regulations. They must be able to write error‑free correspondence and present information…