Credit Counseling Collector

PRIMARY FUNCTION

The Credit Counselor Collector I position is responsible for assisting members with account resolution, supporting Credit Counselors, Asset Recovery Specialists, and other Credit Counseling team members in the fulfillment of their duties, ensuring that they are leading by example and providing supporting guidance when queried by team members.

• Contact members as assigned by telephone, e‑mail, letter or in person to determine the reasons for their delinquent status and to assist the member in developing a plan to bring their account(s) current.
• Consult with members and make recommendations to the Credit Solutions or Asset Recovery Manager for plans to rectify and/or prevent any delinquency or charge off issues.
• Counsel and educate members on appropriate use of credit, budgeting, the effects of negative versus positive credit and repayment activity. Proactively advocate for the appropriate use of additional credit counseling services when beneficial.
• Insure that all liable parties are promptly contacted on delinquent accounts as provided for by policy and any state and federal laws affecting the same.
• Review and recommend, to the Vice President (VP) of Credit Counseling, any accounts that should be turned over for legal action, repossession, foreclosure, handling by an outside agency, or charge‑off.
• Provide information on delinquent accounts to authorized persons or institutions as needed and when permissible in the collection of delinquent accounts.
• Maintain files, records, journals and other electronic documents to provide chronology of collection, credit counseling and lending activity for delinquent loans and negative accounts, including providing reports to management.
• Repossess, secure, inspect and inventory collateral as needed. Perform any other duties as needed with these tasks, e.g. releasing of personal effects to qualified member.
• Perform other duties and functions which may be required for the efficient and effective operation of the Credit Union or as might be assigned by the VP of Credit Counseling. (Examples include but are not limited to: processing monthly charge offs, forwarding accounts to Collection Attorneys and Collection Agencies, reporting of negative share write‑offs, answering disputes on credit bureaus, processing court/third party orders that come in for garnishment/levies/child support, Collateral Protection Insurance (CPI) tracking, account adjustments, etc.)
• Provide information to lenders and underwriters regarding members past or present payment arrangements with the Credit Union or other agencies that may impact the decision as to approval of new credit.
• Take measures to locate members when necessary, utilizing skip tracing techniques.
• Maintain Credit Union compliance with state and federal laws and regulations. These include, but are not limited to, bankruptcy law, debt collection and reporting law, and privacy law. Coordinate and cooperate with NCUA, private sector and/or internal auditors to monitor the functions of the Senior Collector responsibilities.
• Provide support to Credit Counseling partners as needed.
• Attend credit counseling meetings as required.
• Promote cross selling of Credit Union products and services.
• Responsible for adherence to Credit Union policies and procedures.

No requirement.

The Credit Counseling Collector I must have the ability to follow instructions and perform a wide spectrum of tasks often within short time periods. Leading the fellow partners by example is crucial. Uses persistence in daily and weekly collection routines regarding delinquent account identification and follow up. A professional and respectful attitude towards fellow partners and members of the Credit Union is essential to ensure the objectives of the collection function are attained.

Professional appearance as well as the ability to effectively communicate with borrowers and fellow partners is required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are…