Level 2 Field Technician

At Compucom Staffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Level 2 Field Technician to join their team in Mishawaka, IN and provide end‑user support. The ideal candidate must have a valid driver’s license and reliable transportation and will travel 25‑100+ miles daily. Must be able to work occasional on‑call on the weekend.

• Provide exceptional customer service
• Manage triage, troubleshooting, and resolution to client scope on IT equipment
• Document efforts, issues, resolutions, and close cases / tickets daily
• Insight into POS, PC, Printers, Thin Clients, Client, Servers, Network switch equipment
• Complete all assigned projects and tasks

• Minimum 2+ years of IT support work experience
• Familiarity with various operating systems (e.g. Windows OS, OSX, Linux)
• A+ Certification highly desired
• OEM Certifications (Dell / Lenovo Etc)
• Apple / Mac Experience
• Laptop / Desktop / Printer hardware and software support experience
• Service Now experience a plus
• Excellent time management and reporting skills

The rate for this position is between $17.25 - $26.40 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp. We are unable to sponsor H‑1B visas at this time.

Compucom Staffing, a division of Compu Com® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses. For more information, visit