Daily Operations Manager

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The Operations Manager at Generations Adventure Plex in Mishawaka, Indiana, is responsible for overseeing the daily operations of the front‑of‑house areas, ensuring exceptional customer service, and maintaining a smooth and efficient workflow. This role involves managing a team of staff, maintaining the ambiance of the establishment, and ensuring that all guest interactions are positive and memorable. The Operations Manager works closely with other department managers to uphold the business’s standards and achieve operational goals.

• Customer Service Management:
  Ensure all guests receive a warm welcome and high‑quality service throughout their experience; manage the facility as opening and closing manager; facilitate leagues and team‑building activities; address and resolve any customer complaints or concerns promptly and professionally; monitor customer feedback and implement strategies to improve service quality.
• Staff Supervision and Training:
  Train and supervise front‑of‑house staff; conduct regular performance evaluations and provide constructive feedback; oversee training programs to enhance staff skills and ensure adherence to company standards.
• Operations Management:
  Oversee daily operations including opening and closing procedures, event scheduling, staff scheduling, and inventory management; ensure compliance with health, safety, and sanitation standards; oversee leagues and special programming; supervise kitchen and attractions maintenance; manage Game Room function; establish and oversee Coffee Bar operations, sales and training.
• Administrative Management:
  Assist in managing the front‑of‑house budget, including labor costs, supplies and equipment; assist with and oversee purchasing requests; implement cost control measures; optimize POS, kitchen inventory, waivers and other software systems to improve efficiency and utilization.
• Facilities Management:
  Maintain a clean, organized and visually appealing front‑of‑house area; ensure equipment, furniture and fixtures are in good working order; maintain maintenance log and ensure timely repairs; perform basic troubleshooting on games and attractions; oversee the setup and execution of special events, promotions and theme nights.
• Communication and Coordination:
  Foster effective communication between the front‑of‑house team and other departments; attend and contribute to management meetings; ensure staff are informed about daily specials, promotions and policy changes.
• In‑House Sales/Marketing:
  Develop and implement in‑house promotions, upselling strategies and loyalty programs; collaborate with marketing team; train staff on promotional offerings; monitor effectiveness of marketing initiatives.

• Proven experience in a supervisory or management role in a restaurant, hospitality or similar customer‑service environment.
• Strong leadership and team‑management skills, with the ability to motivate and develop staff.
• Excellent customer service skills and a passion for creating a positive guest experience.
• Ability to work in a fast‑paced environment, multitask and remain calm under pressure.
• Strong organizational, communication and problem‑solving skills.
• Knowledge of health and safety regulations and best practices in the hospitality industry.
• Flexible schedule, including evenings, weekends and holidays.

• Bachelor’s degree in Hospitality Management, Business Administration or related field.
• Experience with point‑of‑sale (POS) systems and inventory management software.
• Certification in food safety and sanitation.

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 25 pounds.
• Ability to work in a noisy, fast‑paced environment.

• Hourly salary of $25 per hour.
• Benefits package, including health insurance, paid time off and employee discounts.

Mid‑Senior level

Full‑time

Management and Manufacturing

Entertainment